Export Customer Service Executive (Airfreight, CargoWise)

• Manage end-to-end airfreight export shipments, including booking arrangements, export documentation, cargo coordination, customs clearance, billing and shipment closure. • Coordinate with customers, airlines, ground handling agents, trucking partners and internal departments to ensure smooth shipment execution and timely departures. • Handle customer enquiries, provide shipment updates and resolve operational issues, including booking changes, documentation discrepancies and shipment delays. • Monitor shipment schedules and ensure compliance with customs regulations, service level agreements and internal operational procedures. • Maintain accurate shipment records, billing documentation and operational reports while supporting continuous improvements in service delivery and operational efficiency. Requirements: • Diploma in Logistics, Supply Chain Management, Business or equivalent. • At least 2 years of experience in airfreight forwarding, handling end-to-end export operations . • Hands-on knowledge of export documentation, customs declarations, cargo coordination and shipment billing. • Proficient in CargoWise with strong coordination, customer service and problem-solving skills. If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com Please note that only shortlisted candidates will be notified. For more job opportunities, please visit our website at www.recruit-expert.com EA Licence: 19C9701 Registration: R1326740