IT Operations Engineer

Industry: Data Centre Conducive Working Environment Location: CBD Role Overview • The Regional IT Operations Engineer is a hands-on generalist who keeps day-to-day IT running for staff across the region. The focus is primarily on end-user and desktop support, complemented by first- and second-line responsibility for office networks and servers. You will be the go-to technical contact for users in Singapore and support colleagues in other countries, both onsite and remotely. Key Responsibilities End-User & Desktop Support (primary focus) • Act as the first point of contact (L1/L2) for hardware, software, Microsoft 365 and access issues across regional offices and data centre sites, resolving tickets onsite or remotely within agreed SLAs. • Provision, image and deploy laptops, desktops, mobile devices and peripherals; run joiner, mover and leaver processes end to end. • Manage endpoints through Microsoft Intune / Autopilot, including patching, encryption, EDR/antivirus and compliance policies. • Support collaboration tools such as Teams, SharePoint/OneDrive, video conferencing and meeting-room systems. • Maintain the IT asset register, software licences and stock of spare equipment. • Deliver IT onboarding for new hires and simple user guides or training where needed. Network Support • Support office LAN/WAN, Wi-Fi, switches, firewalls and VPN, carrying out first-line troubleshooting and configuration changes. • Monitor connectivity and coordinate with ISPs, carriers and vendors to restore service and escalate faults. • Assist with cabling, patching and comms-room upkeep at offices and sites. Server & Systems Administration • Administer Windows Server, Active Directory / Entra ID, Group Policy, DNS/DHCP and file services. • Perform routine backup checks, restores and recovery testing; support virtualised (VMware/Hyper-V) and Azure workloads. • Apply patches and updates on servers and infrastructure in line with change procedures. IT Operations & Governance • Log, prioritise and track incidents and requests in the ITSM tool; produce regular service reports. • Write and maintain SOPs, network diagrams and knowledge-base articles. • Uphold IT security policies, user access reviews and audit requirements • Manage local IT vendors and managed service providers, including quotes, purchase requests and renewals. • Support IT set-up for new offices and sites as the company enters new markets, travelling regionally when required. • Provide occasional after-hours support for planned maintenance or urgent incidents. Qualifications & Requirements • Diploma or Degree in Information Technology, Computer Engineering or a related field. • 5-8 years of experience in desktop support or IT operations, with hands-on exposure to networks and servers. • Strong knowledge of Windows 10/11, Microsoft 365, Intune and Active Directory / Entra ID; macOS support is a plus. • Sound networking fundamentals: TCP/IP, VLANs, Wi-Fi and firewalls (e.g. Fortinet, Palo Alto or Cisco). • Experience with Windows Server administration, backup solutions and virtualisation. • Familiarity with ITSM platforms such as ServiceNow, Jira Service Management or Freshservice. • Certifications such as CompTIA A+/Network+, CCNA, Microsoft MD-102 or AZ-104 are advantageous. • Experience supporting users across multiple countries; background in data centre, telco or critical infrastructure environments preferred. • Customer-focused, organised and able to work independently with minimal supervision. All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com We regret that only shortlisted candidates will be notified People Profilers Pte Ltd 20 Cecil Street, #08-09 PLUS Building Singapore 049705 +65 69509747 EA License Number: 02C4944 Registration Number: R1100011 EA Personnel: Carlo Antonio Dela Cruz