Duty Manager – Hotel / Serviced Residence

Permanent | Up to $4,000 + Meal Allowance + Variable Bonus Looking to take the next step in your hospitality career? Join an established hospitality group where you will take ownership of daily front-office operations, lead service recovery and ensure guests receive a smooth and memorable experience throughout their stay. Why Join? • Basic salary up to $4,000 • Meal allowance + Variable Bonus • $2,000 Medical Spending Account • $1,000 Flexible Benefits • Birthday Leave + $200 Birthday Benefit • Free Annual Health Screening • Permanent position • Career development within the hospitality industry Job Responsibilities • Oversee front-office and guest-service operations during assigned shifts. • Provide courteous and efficient service while ensuring guests' requests are attended to promptly. • Handle and resolve guest complaints, service issues and escalations professionally. • Take ownership of guest concerns and coordinate with relevant departments for timely resolution. • Manage room availability, room types and rates, and identify opportunities for upselling. • Ensure telephone calls and guest enquiries are handled promptly and professionally. • Prepare incident or glitch reports when required. • Ensure compliance with guest security, emergency and fire-safety procedures. • Maintain effective communication and coordination with Front Office, Housekeeping, Maintenance and other hotel departments. • Provide guests with accurate information regarding hotel facilities, services, attractions and local events. • Support smooth shift handovers and overall daily hotel operations. Requirements • Diploma in Hospitality or relevant hospitality/front-office experience. • Prior experience in hotel Front Office, Guest Services or Duty Manager/Supervisory positions preferred. • Familiarity with Opera PMS would be advantageous. • Strong customer-service, communication and problem-solving skills. • Confident handling guest complaints and operational issues. • Positive, outgoing and service-oriented personality. • Comfortable working rotating shifts, weekends and Public Holidays. Working Arrangement • 5-day work week • 3 rotating shifts • Various locations Interested applicants, kindly email your detailed resume ( MS Word format is preferred): amirah@successhrc.com.sg (Registration no: R2198469 ) Please ensure that applications sent through email are no bigger than 1Mb . We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified. Success Resource Centre Pte Ltd (EA License Number: 04C3201 ) 160 Robinson Road, #13-07/08/09 SBF Center, Singapore 06891 T: 6337 3183 | W: www.successhrc.com.sg By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by SHRC and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [https://successhrc.com.sg/data-protection-notice/] and [https://www.e2i.com.sg/pdpa/].