Customer Service Executive (General Insurance, Policy Servicing, Claims Support) #HDC1

A general insurance company is looking for a Customer Service Executive to look after policyholders and intermediaries. You will handle enquiries, policy servicing and claims support to deliver a smooth customer experience. What You'll Be Doing • Handle customer and intermediary enquiries by phone, email and chat • Process policy changes, renewals, endorsements and cancellations accurately • Provide updates and support on claims and documentation • Resolve complaints and escalate complex cases promptly • Explain insurance products and coverage clearly to customers • Maintain accurate customer records in the policy system • Coordinate with underwriting and claims teams to resolve cases • Meet service level targets and quality standards • Identify recurring issues and suggest service improvements • Support ad hoc customer service and administrative tasks What You'll Bring • Diploma or Degree in Business, Insurance or a related discipline and above • Experience in customer service, insurance or financial services is an advantage • Knowledge of general or motor insurance is an advantage • Proficient in Microsoft Office • Meticulous with strong attention to detail • Strong stakeholder engagement skills • Patient and customer-focused • Team player able to meet service targets What's In It For You • Permanent role with a growing insurer • Structured product and system training • Accessible central location near MRT Interested? Click Apply or send your updated CV to leonleong@recruitexpress.com.sg Leon Leong De Cong R1551708 Recruit Express Pte Ltd EA License No. 99C4599