Job summary The Civil and Public Service are now recruiting for Temporary Clerical Officers. The Temporary Clerical Officer (TCO) role provides candidates with the opportunity to take up temporary administrative and support roles in the Civil and Public Service. Reporting to an Executive Officer or Higher Executive Officer, TCOs will provide customer facing services to the public either in person, over the phone and/or online, in addition to administrative office duties. Applicants should be enthusiastic about learning new skills, confident about communicating and providing a quality public service to the public/customers and motivated to make positive changes to society. TCO positions are used to cover short-term staffing needs, temporary vacancies or busy periods within an organisation/department. The duration of a temporary contract will vary from role to role. Main Duties of the Job The duties of Temporary Clerical Officers (TCOs) may vary depending on the nature of work carried out by the employing department/organisation but may include: Communicating with and providing front line services to the public/customers including responding to queries and providing information face-to-face on public counters, by telephone and email; Using Information Technology on a daily basis, MS Office applications (including Word and Excel), databases, email and internet; Supporting line-managers and colleagues, and working as part of a team in delivering services; Providing the highest quality standards in customer service; Approaching work in a careful and methodical manner, displaying accuracy at all times, even when conducting routine/repetitive work; Maintaining high-quality records in a thorough and organised manner; Checking all work thoroughly to ensure it is completed to a high standard