Patient Advocate

About the Position: This position is located with the Fox Army Health Center SSO Stand-Alone MTF Redstone Arsenal, AL. Small team focused on excellent patient centered care. Personal office space located within Quality Management (QM) reporting directing to the Chief of QM. Monday-Friday 0730-1600. Salary negotiation may be available for those candidates who are new to Federal service. PRINCIPALES MISSIONS : Act as a liaison between the patient and the healthcare delivery system by providing an effective two-way channel ofcommunication. Assist with investigations of patient related situations and, provides guidance to concerned Directors and Department Heads in solving problems. Advise the Director for quality management of incidents, situations, or problems which have potential for litigation involving the U.S. Government. Use basic measurement tools and techniques to collect, analyze, and report on quantitative and qualitative data and information. Assess patient satisfaction through analysis of patient complaints and review of patient questionnaires. Participate in community health related activities, groups, or meetings as a speaker, a member, or a guest. QUALIFICATIONS REQUISES : Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA) Current Permanent Department of Defense (DoD) Civilian Employee Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Department of Defense (DoD) Transfer Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes providing assistance to patients who have concerns or grievances regarding their health care; documenting patient interviews; and utilizing an automated system to maintain patient files. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07). OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Healthcare Administration, Healthcare Management or Case Management. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number o

Salaire : $64,279 – $83,568/an | Avantages : https://www.usajobs.gov/Help/working-in-government/

As an integrated health care system, the Defense Health Agency delivers healthcare services across the Department of Defense and enables combat support to the Joint Force as a strategic partner. Through a robust healthcare delivery system, and a dedicated team of inspired professionals, the Agency ensures the worldwide delivery of medical, dental, and pharmacy programs to more than 9.5 million uniformed service members, retirees, and their families, by improving health and building readiness Anytime, Anywhere-Always.