Supervisory Program Specialist

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Supervisory Program Specialist, you will supervise Program Specialists who adjudicate immigration status and employment eligibility determinations for USCIS customers participating in the SAVE and E-Verify Programs in accordance with immigration law, DHS policy and organizational guidelines. PRINCIPALES MISSIONS : Provides technical and administrative supervision to Program Specialist who are responsible for immigration status verification, issue resolution, fraud detection, identity confirmation, decision analysis and evaluating systems. Reviews the work of employees within assigned section for completeness and accuracy. Provides both counseling to encourage employees to progress within their job classifications and to recommend paths for improvement where necessary. Performs the most complex phases of the verification work process to include coordinating work efforts, expeditious handling of special cases and maintaining technical skills in database entries. Prepares and issues written procedures on established USCIS and departmental policies and programs, and ensures their staff are in compliance. Promotes a creative environment that inspires team members to develop ways to improve the effectiveness and efficiency of operations. Adjusts work operations as needed to meet changing priorities within the organization. Evaluates the training needs of their employees and provides them with the resources needed to improve their work performance. Makes recommendations on job applications as part of the hiring process for their department. QUALIFICATIONS REQUISES : The qualifications for this position must be met by 11:59 PM (Eastern Time) on 05/08/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 05/08/2026. GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing ALL of the following duties: Making decisions and resolving problems involving interpretation of immigration law or unusual situations requiring interpretation and application of Department policy. Prioritizing work and setting short and long-term goals. Researching and compiling information to provide technical advice to program officials about policies, laws, and regulations to improve operational or administrative programs or initiatives. Serving as a subject matter expert on the application of immigration laws, policies, and regulations. OR You may substitute a doctoral degree (PhD or equivalent degree) or three (3) full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 05/08/2026. You must upload your resume under the "Resume" category. Resumes submitted under the "Other Documents" category will not be considered. Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight

Salaire : $63,795 – $82,938/an | Avantages : https://www.dhs.gov/homeland-security-careers/benefits

U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. USCIS upholds America's promise as a nation of immigrants and fosters a culture of opportunity and growth. USCIS addresses fraud, national security, and public safety concerns that may be detected within the immigration benefit process. To help USCIS deliver on our mission, we rely on our proud and dedicated workforce who work tirelessly to protect the United States and its citizens through legal immigration adjudication and fraud detection. If you're ready to help safeguard the nation's immigration system and combat immigration fraud, review the HOW TO APPLY section for steps to prepare for your online applications. Visit uscis.gov/careers for more information.