Program Specialist

The Outreach Program Coordinator (OPC) is trained to help Veterans learn/navigate VHA enrollment process. Developing training/education tools for active duty service members, VSOs, Veterans and families to aide understanding rules/regulations that govern VA healthcare enrollment and benefits. Participates in outreach/training events within the community, system focusing the eligibility/enrollment aspects of health benefits arena. The incumbent will plan, coordinate, and attend outreach events. PRINCIPALES MISSIONS : 1. Outreach Program Management: The incumbent is the VACOHCS representative for all community outreach events, meetings and trainings. S/he will provide outreach services to all Veterans and their families and provide support for recently discharged service members transitioning to civilian life. Educates the community on VA Health care services and benefits, increases enrollment and improving TCM patient care coordination. This requires and in-depth knowledge regarding all eligibility rules and regulations, an understanding of laws, regulations and manuals; and the ability to interpret those rules and communicate them in an understandable manner to individuals raising questions. Incumbent may be required to drive mobile unit, and may be required to obtain Commercial Driver's License (CDL). 2. Data Analysis and Budget: The incumbent will have specialized knowledge in data collection and analysis, and will prepare monthly reports indicating number of new enrollees and eligibility categories, number of outreach events attended, and event and marketing costs. The incumbent will evaluate the return on investment by analyzing outreach costs and number of new enrollees vested at outreach events. Complying with all fiscal procedures to include usage of appropriate fund control point, correct Budget Object Codes and Cost Centers and verification of availability of funds prior to purchase. 3. Health Benefits Advisor: Serves as Health Benefits Advisor during Outreach events and activities, and supports Eligibility and Enrollment at all VACOHCS sites of care. Determines eligibility/entitlement for benefits of all applicants using various methods including income assessments, military discharge documents including separation papers, awards, commendations, computer hospital inquiry (HINQ), Master Patient Index (MPI) Veterans Information Solution (VIS), Veteran Benefits Management System (VBMS), Defense Personnel Records Information Retrieval System (DPRIS)and other means, such as communications with VA Regional Office or VA Records Processing Centers. 4. Knowledge Required by the Position: Incumbent must have a comprehensive knowledge of VA policies, procedures, objectives and regulations pertaining to the operation of patient care programs and their inter-relationships to appropriately advise veterans on administrative policies relating to patient care. Ability to deal with a variety of individuals with tact and diplomacy. Ability to present self in a professional attitude and to create positive impression as a management's representative. 5. Complexity: Decisions are made at each stage of the assignment including: identifying issues, drawing sound conclusions and taking appropriate actions. The incumbent evaluates and determines final results, plans and institutes administrative methods and procedures, and establishes or recommends program objectives. Defines and applies veterans' laws relating to determination of eligibility for ambulatory care services, hospitalizations and other related benefits. Promotion Potential: The position is at the GS-09 level, which is the full performance level. Work Schedule: 7:30am to 4:00pm; Monday thru Friday Compressed/Flexible: Not authorized Telework: This position may be authorized for telework, Ad-hoc. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD911180-0 and PD93949-0 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Statio

Salaire : $52,654 – $83,733/an | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? "VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission St