Description du poste
This position is located within the Office of the Assistant Medical Center Director, under the Veterans Experience Officer at the Tennessee Valley Healthcare System. The purpose of the position is to provide timely communication to all inquiries from Congressional offices and all other higher-level authorities, including VACO, VISN, Secretary, White House, and OIG.
PRINCIPALES MISSIONS :
The incumbent must have knowledge of Congressional, VA, and VHA organizations, including the various administrative support functions and clinical areas that support and/or impact the overall experience of care for Veterans. The incumbent must also possess knowledge of Veteran-Centric Complaint Resolution principles and VA/VHA appeal processes. The core duties of this position include but are not limited to the following: Safeguard confidential/sensitive information and apply policy, regulation, and law appropriately when preparing documents and decisions. Prepare, review, edit, and oversee clinically complex and politically sensitive correspondence to ensure accuracy, tone, and compliance. Ensure responses comply with executive preferences, VA practices/policies, and requirements for medically sensitive information (privacy, confidentiality). Maintain executive suspense tracking for all correspondence and action items; update electronic systems; monitor deadlines and escalate as needed. Independently research issues; gather pertinent data from staff/files; synthesize findings to draft responses within tight timeframes. Support service lines with Patient Advocate improvement projects; provide consultation and process guidance. Triage administrative/clinical problems raised by Veterans/families/staff; notify appropriate officials; prepare or ensure timely responses. Meet with VSOs; communicate with Veterans, families, internal/external stakeholders to gather/share essential information. Provide interim verbal and email updates to stakeholders (Congressional offices, VHA/VISN leadership, senior management, clinical staff, Veterans/families) until final letters are complete. Perform Patient Advocacy duties; engage in customer service and service recovery for Veterans, families, stakeholders. Maintain open communication channels to enhance Veteran experience; model professionalism and patient-centered care. Serve as primary point of contact for all Congressional inquiries and formal/informal executive-level inquiries regarding Veteran patients; triage, assign, and track through resolution. Formulate policy recommendations; prepare issue briefs, memoranda, executive summaries for facility leadership, VISN, and VACO on sensitive/complex inquiries. Work Schedule: Monday - Friday | 8:00 AM - 4:30 PM CST Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Congressional Liaison Representative/PD709920 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
QUALIFICATIONS REQUISES :
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/04/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-gra
À propos de Veterans Health Administration
OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? VA Tennessee Valley Healthcare System (TVHS) is an integrated tertiary health care system comprised of two hospitals, the Alvin C. York VA Medical Center in Murfreesboro and the Nashville VA Medical Center, as well as 21 outpatient clinics located in middle Tennessee and southern Kentucky. TVHS provides ambulatory care, primary care, and secondary care in acute medicine and surgery, specialized tertiary care, transplant services, spinal cord injury outpatient care, and a full range of extended care and mental health services. More than 146,000 Veterans in middle Tennessee, southern Kentucky, and northern Georgia trust VA TVHS for their health care needs. T