IT Specialist (Customer Support)

About the Position: This position is located at Fort Polk, Louisiana. This is a Direct Hire Solicitation. A recruitment or relocation incentive may be authorized. Salary negotiation may be available for those candidates who are new to Federal service. Student Loan repayment may be authorized. Non-Federal work experience may be creditable for leave purposes. PRINCIPALES MISSIONS : Operates a variety of system software, hardware and information technology. Modifies configuration and assignment of equipment to communication on Local Area Network to better serve organization. Addresses technical functions and trouble tickets involving Medical Information Technologies. Provides technical advice and assistance to computer personnel regarding system software functions, uses, capabilities, and hardware limits. Coordinates the installation, testing, operation, troubleshooting, and maintenance of business-related hardware and software systems. QUALIFICATIONS REQUISES : Who May Apply: US Citizens In order to qualify, you must meet the education/experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirements for IT Specialist (Customer Support): Specialized Experience: One year of specialized experience which demonstrates experience in responding to customer support work order queue that includes clinical and administrative automated systems; coordinating, troubleshooting, installation, configuration, and testing hardware and/or software systems; providing feedback to customers by researching problematic structure information technology trends. This definition of specialized experience is typical of work performed at the next lower grade/level position in the Federal Service (GS-09) The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversi

Salaire : $75,278 – $97,867/Per Year | Avantages : https://www.usajobs.gov/Help/working-in-government/

As an integrated health care system, the Defense Health Agency delivers healthcare services across the Department of Defense and enables combat support to the Joint Force as a strategic partner. Through a robust healthcare delivery system, and a dedicated team of inspired professionals, the Agency ensures the worldwide delivery of medical, dental, and pharmacy programs to more than 9.5 million uniformed service members, retirees, and their families, by improving health and building readiness Anytime, Anywhere-Always.