Description du poste
The Health System Specialist works in Care Management and Social Work Services (CMSW), which provides oversight and leadership for a vast array of clinical interventions and supportive programming across VHA for service members, Veterans, their families, caregivers, and survivors through the coordination of care, services, and benefits afforded by VA programs and collaboration with partners.
PRINCIPALES MISSIONS :
Order of Referral: This announcement will close on 11/09/2026. Only the applications received up to 11:59 p.m. Eastern Time on the day that 75 applications is reached will be considered. Applications that are submitted after the initial cut-off number has been reached will not receive consideration unless otherwise requested by management. This position serves as a Health System Specialist assigned to various programs and projects within Care Management and Social Work Services (CMSW). The Health System Specialist provides support to health care management officials by analyzing, evaluating, advising on, and/or coordinating health care delivery systems and operations. The Health System Specialist renders advice on operational policies and ensures these policies are coordinated with and in support of administrative functions. Additional duties include, but are not limited to: Serves as the primary liaison to multiple staff offices and manages assignments between them. Monitors incoming actions from initial receipt through completion and closeout, analyzes responses for completeness and accuracy against known policies and procedures, and ensures each action is closed out with the inquirer or office. Conducts analytical studies of operational processes, issue topics, and special projects, including study planning, statistical measurement, data analysis, and report preparation. Serves as the responsible contact for leading these projects from initiation to completion and presents results to senior leadership as required. Develops position papers and decision documents representing the organization's position on complex and sensitive issues, such as the quality or timeliness of Veteran care and issues of Congressional or media interest. Coordinates with internal reviewing services on complex audits and internal and external reviews of national concern, such as those conducted by the Office of Inspector General (OIG) and the Government Accountability Office (GAO). Tracks routine and uncommon deadlines and ensures timely submission of responses and actions. Works closely with senior management and others to implement and evaluate policies, plans, and internal operational systems, including correspondence management, information tracking among offices and stakeholders, and internal and external communication flows. Engages staff at all levels on operations-focused assignments and projects initiated by senior leadership, program offices, or departmental offices. Identifies substantive issues, establishes priorities, determines which issues require tracking, and coordinates regular committee and board meetings. Coordinates events hosted by officials, including town hall meetings with internal staff. Responsibilities include selecting event times, developing formal agendas, managing contracts and logistics, disseminating information to attendees, and ensuring smooth execution. Manages and coordinates online communication tools, such as assigned intranet websites and the internal SharePoint website collection, in consultation with communication specialists, and ensures compliance with applicable policies. Develops proposals and supporting materials for presentation at conferences, meetings, hearings, and other external activities. Reviews and analyzes materials with the originating offices and briefs senior management in preparation for these events. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM Telework: This position may be authorized for telework. Telework eligibility will be di