Computer Assistant (Functional Automation Coordinator)

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Accounts Management - Taxpayer Services - Telephone Systems Support This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS PRINCIPALES MISSIONS : The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Develops reports, charts, and graphs by utilizing and integrating various software programs that require logic. Consults with functional users to identify processes that lend themselves to automation. Develops the cost benefit analysis for all associated hardware and software requests for the function and forwards the automation request to the Modernization and Information Technology Systems (MITS) or the Best Practices Coordinator (or equivalent) for implementation. Coordinates the implementation of automated applications. Implementation may include: training new users, identifying personnel and procedural issues raised by the automation process, securing supplies and forms necessary for automation, converting paper documents to data files, and testing applications. Responds to user-reported problems and issues on a daily basis. Works with users to identify and troubleshoot the origin of hardware and software problems. Refers problems to the MITS help desk and ensures problems are resolved. STANDARD POSITION DESCRIPTIONS (SPD): PD95003, PD94772, and PD95002 Visit the IRS SPD Library to access the position descriptions. QUALIFICATIONS REQUISES : Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE: GS-7 Level: You MUST have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position MUST include: Providing support to a Local Area Network (LAN); Analyzing data quickly and reading computer printouts to extract necessary information; Recognizing/correcting minor malfunctions and reporting findings to responsible personnel; Receiving, testing and installing new products; Installing software updates. SPECIALIZED EXPERIENCE: GS-8 Level: You MUST have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position MUST include: Experience with the features, characteristics, and interrelationships of multiple types of computer equipment, applications and utility programs, to assist in identifying problems; Experience with a wide range of analytical and diagnostic methods, procedures, and principles to identify required actions and implement decisions; Experience with following IRS applications: IDRS, BEARS, AMS, BBTS, SERP, Control D.; Experience with the following COTS software: Microsoft Outlook, Excel, and Word, Adobe Acrobat; Experience with SharePoint and the ability to create and maintain SharePoint sites; Experience with HTML and web site administration and ability to create and maintain a website; Experience with development of user guides, training aids and delivery of training to system users. SPECIALIZED EXPER

Salaire : $50,460 – $90,882/Per Year | Avantages : https://www.jobs.irs.gov/resources/benefits

WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world's biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all. The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged & supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have employees across the country and around the world. Come Join th