Supervisory Management and Program Analyst

WHAT IS TAX PROFRESSIONAL MANAGEMENT OFFICE (TPMO)? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Tax Professional Management Office (TPMO) - This job (or announcement) is open to current permanent IRS competitive service employees in the Tax Professional Management Office (TPMO) business unit only. PRINCIPALES MISSIONS : General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as a first-line supervisor with full supervisory authority, providing leadership and analytical oversight of program activities supporting taxpayer assistance and compliance initiatives across a wide range of specialty program areas. Analyzes program performance data using established metrics, reports, and data systems; identifies trends, risks, and systemic issues; and directs corrective actions to enhance efficiency, effectiveness, and service delivery. Interprets and implements established policies, procedures, and internal controls to ensure consistent application and compliance with organizational and regulatory requirements. Leads, mentors, develops, and evaluates a team of management and program analysts and support staff. Applies analytical and evaluative methods to assess program operations, workflow processes, and performance outcomes. Reviews reports, metrics, and trend data to identify systemic issues, operational risks, and areas for improvement. Recommends and implements process enhancements and procedural adjustments to improve program efficiency, accuracy, and consistency. Conducts complex analytical and evaluative studies of programs and initiatives affecting Taxpayer Services operations. Applies qualitative and quantitative methods to assess program effectiveness, identify trends, evaluate risks, and determine the impact of internal and external factors on operational performance. Develops findings and recommendations to resolve problems, improve processes, and support management decision-making. Analyzes program operations, policies, and procedures to identify inefficiencies, gaps, and areas requiring improvement. Evaluates the effectiveness of existing processes and recommends changes to enhance productivity, service delivery, and compliance with established requirements. Provides data-driven recommendations and advises management on the potential impact of proposed changes and provides data-driven recommendations. STANDARD POSITION DESCRIPTIONS (SPD): Visit the IRS SPD Library to access the position descriptions. QUALIFICATIONS REQUISES : Federal experience is not required. Experience may have been gained in the public sector, private sector or thro

Salaire : $106,437 – $152,625/Per Year | Avantages : https://www.jobs.irs.gov/resources/benefits

WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world's biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all. The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged & supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have employees across the country and around the world. Come Join th