Medical Support Assistant

The Medical Support Assistant (MSA) with the Outpatient Scheduling Services functions as serving as an initial point of contact for the units, clinics, patient. Duties included, but not limited to: scheduling patient appointments, tracking, reviewing, and responding to electronic orders and consults in the organizational medical systems. This position requires a practical knowledge of computerized data entry, information processing systems and software related to patient care. PRINCIPALES MISSIONS : VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major duties include (but not limited to): Customer Service Greet and check in patients, assist patients with mobile check-in if needed. Gather medical information if needed. Refer patients to appropriate member of health care team as needed. Report backlogs, difficulties in meeting deadlines, uncooperative physicians. Document complaints. Ability to identify customer's concerns, perform the tasks required to resolve the issues accurately and timely, and follow-up as necessary to ensure a satisfactory resolution. Perform receptionist duties Monitor copying and faxing. Answer and route incoming phone calls. Validate and update demographics. Verify insurance information in ICB Scheduling Expectations Follow the current VA Scheduling Directive and Minimum Scheduling efforts Administrative duties Checks Recall Reminder lists to avoid delinquencies. Prepare for clinic including printing appointment and clinic lists. Ensure encounter forms are completed. Ensure return to clinics orders are completed daily. Routinely review of active/pending consults daily. Interpret, verify, and disposition of provider orders. Complete reports. Record meeting minutes, scribe with co-signer. Monitor appointments for area of responsibility. Process all transfers to other facilities. Monitor Audio care. Perform basic eligibility requirements. Maintenance of warehouse supplies and clinic forms Other duties as assigned. Work Schedule: 40 hours per week. Monday-Friday, 8:00 am to 4:30 pm Recruitment Incentive (Sign-on Bonus): Not authorized. Permanent Change of Station (Relocation Assistance): Not authorized. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS REQUISES : To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11:59 PM (ET) on 02/03/2027. Medical Support Assistant Basic Requirements: Citizenship: Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance to 38 U.S.C. § 7407(a). Experience and Education: Experience: None. O

Salaire : $34,464 – $53,486/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? Welcome to the Heartland of America and the VA Nebraska-Western Iowa Health Care System. Omaha's cost of living is 9% lower than the US average and the Nebraska unemployment rate is 3%, below the US average of 4.1%. A 2025 Coworking Cafe study ranked Omaha #3 among the best U.S. cities for work-life balance, highlighting its affordability, strong job market, and community-focused lifestyle. Forbes listed Omaha as the #1 city to move to in 2024, due to its "solid combination of affordability, economic opportunity, enjoyable climate, employment opportunities and safety." Omaha offers small town prices with big city amenities. The Omaha metro area is home to