Medical Support Assistant (Advanced)

The position serves as an Advanced Medical Support Assistant in the Tomah VA Medical Center in Tomah, Wisconsin within Health Administration Services (HAS) department. The incumbent's work impacts the administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, identifying basic eligibility, patient processing and customer service. PRINCIPALES MISSIONS : Major duties: Recommends changes to existing clinic procedures based on current administrative guidelines. Utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability, utilization, to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and make adjustments as necessary. Communicate with non-VA medical facilities. Prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Processes incoming patient secure messaging through MyHealtheVet and coordinates with care team as appropriate. Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team. Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment. Conducts patient/employee surveys, interviews, observes workflow; guides patients through hospital system, inputs referrals, documents complaints, and provides follow-up and suggests resolutions to supervisor. Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities. Perform all other duties as assigned Work Schedule: Full time, Monday - Friday, 7:30am - 4:00pm (The specific location for this position will be discussed during the interview process.) Telework: Not available Virtual: This is not a virtual position. Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required QUALIFICATIONS REQUISES : To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/09/2026 Basic Requirements: Citizenship: Must be a United States Citizen. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience: No experience required. Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-06 LEVEL TO QUALIFY FOR THIS POSITION. GS-6 LEVEL GRADE REQUIREMENTS: Specialized Experience: Must have one (1) year of experience that is directly related to the duties of a MSA and that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, this experience must be equivalent to the next lower grade level, GS-05, and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities. Experience at this level includes, but is not limited to: Advisin

Salaire : $45,409 – $59,031/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? VAMC Tomah (http://www.tomah.va.gov/) has been improving the health for those who have so proudly served our nation. Services are available to Veterans living in a Western/Central area of Wisconsin. In addition to our main facility in Tomah, we offer services in four community-based outpatient clinics. These clinics are located in La Crosse, Clark County, Wausau, and Wisconsin Rapids. VAMC Tomah is one of 8 facilities that comprise Veterans Integrated Services Network 12 which is administratively headquartered at Westchester, IL, and includes facilities in Illinois, Wisconsin, and Michigan.