Information Technology Specialist (Customer Support)

About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the Pyeong Taek, South Koera. This is a position with an initial overseas tour of 36 months with possible extensions for a total of 5 years. PRINCIPALES MISSIONS : Works as an Information Technology (IT) Specialist in the Network Enterprise Center (NEC) providing for day-to-day technical support, and troubleshooting that includes computer automation equipment,security, and customer unique requirements. Plans and delivers services including configuration, installation, upgrades, and troubleshooting hardware and software components remotely in response to customer’s submitted trouble tickets. Provides accurate and timely technical advice, assistance and functional support to customers in the use of the authorized baseline software for computer systems and servers. Serves as liaison between the Network Enterprise Center (NEC) and user on technical issues and provides/coordinates technical advice for section leader and activity POCs in assigned areas of responsibility. QUALIFICATIONS REQUISES : CYBER EXCEPTED SERVICE POSITIONS ARE NOT SUBJECT TO THE TWO-PAGE RESUME LIMIT. YOUR FULL RESUME WILL NEED TO BE UPLOADED TO YOUR USAJOBS PROFILE USING THE DOCUMENT TYPE "OTHER DOCUMENTS". If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment. This position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. This is a Information Technology Management Career Program position aligned under the Operational Support Career Management Directorate. Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Civilian Employees of the Organization Applying to Cyber Excepted Service (CES) Positions **Organization is defined as current, permanent ARCYBER/NETCOM employees only. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Information Technology Specialist (Customer Support): Applicant must have one year of directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills, and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly related to the work of the position to be filled. Qualifying experience would be demonstrated by assisting in developing and/or interpreting policies or procedures to ensure effective and efficient use of information systems; installing approved hardware and software for customers within the

Salaire : $74,640 – $97,037/Per Year | Avantages : https://www.usajobs.gov/Help/working-in-government/

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army. Pyeong Taek is a city in the Gyeonggi province and sits on the Asan Bay which opens into the yellow sea. With a population over 400,000, this modern city is far from quaint. You can find many Korean restaurants, coffee shops, dessert cafes, and ample shopping opportunities down every road. If you need a break from the busy streets, just head any direction out of the city, and you'll find beautiful rural country sides dotted with lush green rice fields.