Description du poste
Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of International Affairs, Mission Support Directorate, Passport and Visa Branch located in Washington DC. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.
PRINCIPALES MISSIONS :
This position starts at a salary of $70,623.00 (GS-9, Step 1) to $111,087.00 (GS-11, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Typical duties include: Planning and conducting comprehensive analytical studies and reviews of official and diplomatic passport and visa program operations to assess effectiveness, efficiency, compliance, program integrity, and customer service. Collecting, reconciling, and analyzing complex quantitative and qualitative information from case files, automated systems, databases, audits, and stakeholder feedback to identify systemic trends, processing delays, error patterns, workflow bottlenecks, fraud indicators, and operational risks. Researching, interpreting, and analyzing complex Department of State, CBP, Federal, and foreign-government policies and requirements; evaluating their operational impact and developing or refining implementation guidance, standard operating procedures, job aids, and reference materials. Leading or participating in process-improvement initiatives by mapping workflows, conducting root-cause analyses, identifying control gaps and vulnerabilities, developing corrective actions and internal controls, and establishing performance measures to evaluate implemented changes. Serving as a primary program liaison with CBP offices, the Department of State, foreign embassy consular sections, and other stakeholders; resolving complex operational issues; representing program interests in meetings and workgroups; and preparing reports, issuing papers, decision memoranda, briefings, and recommendations for senior management. To learn more about CBP's Office of International Affairs, please visit https://www.cbp.gov/border-security/international-initiatives or visit us on X/Twitter: @CBPIntlAffairs CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
QUALIFICATIONS REQUISES :
Experience: You qualify for the GS- 09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Collecting, compiling, verifying, and organizing program information from case files, automated systems, databases, tracking logs, and other records to support administrative or operational reviews. Preparing routine spr