Lead Medical Support Assistant - Community Care

The incumbent serves as a Lead Medical Support Assistant in the Community Care Services Section, Business Office Support Service (BOSS). The Lead Assignments include but are not limited to: assuring coverage of the Community Care Services Unit; ensuring accurate/timeliness of the NVCC process in accordance with NVCC Guidelines. PRINCIPALES MISSIONS : DUTIES: The position is responsible to lead a group of at least 15-20 Medical Support Assistants (MSA) at GS-6 level while being responsible to their supervisor for ensuring that the work assignments for their team are carried out by performing a range of duties such as: -Timekeeping: The Lead MSA will be responsible for recording time/validating timecards for staff members, meeting timecard deadlines and relate needs. -Distribute and balance the workload among employees in accordance with established workflow or job specialization, assure timely accomplishment of assigned workload, and assure that each employee is keep busy. -Communicate with the supervisor of the status and progress of work, and make day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be handled promptly. -Estimate and report on expected time of completion of work and maintain records of work accomplishments and time expended and prepare reports as requested; Instruct employees in specific tasks/job techniques and make available written instructions, reference materials and supplies. -Give on the job training to new employees in accordance with established procedures and practices. -Communicates with supervisor and assist with unusual situations which do not have clear precedents. The incumbent plans and carries out successive steps of work assignments. Independently handles scheduling problems and deviations based on personal knowledge of clinic operations policy, schedules, and provider's preferences. Coordinates efforts to ensure all aspects of duties are accomplished efficiently, timely, and correctly. Plans and carries out the day-to-day operation of the office independently utilizing initiative to resolve workload or task problems. -Maintain current knowledge and answer questions of other employees on procedures, policies, directives, etc., obtaining needed information or decisions from supervisor on problems that arise. -Check on work in progress or spot check work not requiring review, to include audits of completed work to see that supervisor's instruction on work sequence, procedures, methods and deadlines have been met. -Amend or reject staff work not meeting establish standards, refer to supervisor with questions or matters not covered by leads abilities. -Monitor working conditions such as seating, ventilation, lighting, safety, etc. Resolve assignment complaints of employees and refer others to superior. -Report to supervisor on performance, progress and training needs of employees. Report to supervisor staff behavior problems. -Provides information to supervisor as requested concerning promotions, reassignment, recognition of outstanding performance, and personnel needs. NON-VA SPECIFIC FUNCTIONS: -Initiates/prepares automated authorization for medical and hospital services to include appropriate explanation of VA guidelines. Ensures completed authorization is mailed/faxed to appropriate veterans and providers. Performs "validity reviews"(follow-up) of long-term/short-term authorizations to determine the need for continued community care. Notifies veteran of review and requests information from veteran and physician. Ensures that necessary information is received/prepares information/recommendation for submission of continuation or discontinuation of community care. -Must create an authorization for claims from established care, utilizing the FBCS fee basis program software as well as for VCA's. In addition, can create a Third-Party Administrator authorization form for submission to TP

Salaire : $64,771 – $84,204/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? Interested in a career that offers a true work-life balance? Look no further! The VA Rocky Mountain Network (VISN 19) offers a balance of professional and clinical complexity that stimulates growth yet also allows the professional an opportunity to enjoy life outside of work. If you are interested in a career that offers an integrated patient-centered approach while providing compassionate and state of the art care to Veterans through leadership and program development, we welcome you to apply. By serving and honoring the men and women who are America's Veterans, we fulfill President Lincoln's promise, "To care for him who shall have borne the battle and f