Description du poste
A Medical Support Assistant (Advanced) in the Health Informatics department plays a critical role in supporting the implementation and integration of the new Electronic Health Record (EHR) system. They assist with data entry, scheduling, and workflow optimization, ensuring smooth transitions and accurate information management throughout the EHR adoption process. Position can be based out of either listed locations
PRINCIPALES MISSIONS :
Total Rewards of a Allied Health Professional *This position requires the incumbent to physically report to work at either Fort Meade, SD or Hot Springs, SD. Major duties include, but are not limited to, the following: The work includes functions such as serving as an in initial point of contact for the units, clinics, patients, call centers, CITC to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. This series includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare systems organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology. Coordinates veteran appointments through community vendors utilizing guidance and direction from the veteran's care team to ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider. Develop and/or maintain effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies Processes incoming veteran messages through message manager and care requests, and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan problem solve, and follow up with patient care by sharing information and collaborating with interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; enters appropriate information into the electronic record; manages patient systems to verify and validate accuracy and resolve issues; evaluates and triages scheduling to meet recommendations by clinician in regards to urgency of the referrals. Customer Service: Greet and check in patients, assist patients with mobile check-in if needed; Gather medical information if needed; Refer patients to appropriate members of health care team as needed; Report backlogs, difficulties in meeting deadlines, uncooperative providers; Document complaints; Ability to identify customer's concerns, perform the tasks required to resolve the issues accurately and timely, and follow-up as necessary to ensure a satisfactory resolution; Resolve difficult problems and diffuse potential dissatisfaction with VA services Performing receptionist duties: Monitor copying and faxing; Answer and route incoming phone calls Maintain Medical Charts: Generate patient workload reports and monitors activity; Serve as a technical advisor and liaison (EHR, Scheduling Package, etc.); Respond to secure messages Administrative duties: Prepare for clinic including printing appointment and clinic lists; Monitor patient demographics; Ensure open encounters are completed; Ensure return to clinics orders are reviewed and completed daily; Consult report reviewed and cleaned up daily; Routinely review of active/pending consults daily; Interpret, verify, and disposition of provider orders; Monitor appointments for area of responsibility; Monitor and review clinic grids with collaboration with providers and supervisors; Assist with clinic access contingency plans by adjusting appointment times, locations, or dates; Complete/train/share knowledge of data programs in association with EHR Work Schedule: Monday-Friday, 7:30am-4:00p
À propos de Veterans Health Administration
OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The VA Black Hills Health Care System (VA BHHCS) is located in the beautiful Black Hills of Western South Dakota. South Dakota has No State Income Tax, has been named one of the Happiest and Safest States in the nation, is home to Top Ten Scenic Drives and Top Ten National Forests, features an Outdoor Life's Top City for Outdoor Enthusiasts and hosts the legendary annual Sturgis Motorcycle Rally. Hiking, fishing, rock climbing, canoeing, water skiing, golf, snowmobiling, hunting, camping, downhill and cross country skiing, motorcycling--the opportunities are endless. VA BHHCS is a multi-campus health care system, with approximately 1300 employees, providin