Transportation Assistant

This position serves as a Transportation Assistant in the Travel Center and Veteran Transportation Service of the Central Business Office (CBO) at Central Arkansas Veterans Healthcare System (CAVHS). The position serves as a primary point of contact for Veterans, staff, and transportation vendors, other stakeholders to ensure travel services and payments are processed accurately and timely in accordance with applicable VA regulations, policies, and procedures. PRINCIPALES MISSIONS : Major duties include but are not limited to: Answers inquiries in person and via telephone from patients and/or families regarding eligibility for transportation services including air ambulance, commercial air, taxi, ambulance, and personal transportation. Serves as point of contact for clinical staff regarding eligibility for transportation services. Interviews individuals to obtain information to determine eligibility and legal entitlement for transportation services. Interprets and applies policies, regulations, and laws to insure Veterans meet eligibility requirements for benefits. Advises individuals and their beneficiaries or representatives of financial obligations and their rights to appeal. Addresses a variety of benefits and/or obligations regarding transportation services. Maintains familiarity with public laws pertaining to Veterans benefits, state commitment laws, worker's compensation, humanitarian services, reimbursable insurance, third party billing, privacy act and release of information. Exhibits tact and diplomacy during interactions with patients, staff, and co-workers. Communicates in person, via telephone, via electronic mail and through shared documents with coworkers and supervisors. Communicates with a variety of individuals including physicians, nurses, technical support staff, Veterans, and Veterans' families. Enters information into computer system (patient registration, disposition, record tracking, appointment management, etc.). Uses complex patient databases to track eligibility, enrollment status, and demographic information. Performs regular reconciliations and adjusting account balances related to special mode transportation services. Reconciles vouchers against authorizations for accuracy prior to preparing certifications for payment. Manages and correctly determines which fund control points to utilize when processing authorizations and payments. Work Schedule: Monday - Friday 7:30AM - 4:00PM (Subject to change based on the needs of the Agency) Telework: Unavailable Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD99910S Relocation/Recruitment Incentives: May not be authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS REQUISES : To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2026. GS-05-You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization, Examples of specialized experience would typically include:applying transportation regulations and practices to perform a wide variety of administrative support; coordinating travel arrangements; maintaining records, utilizing databases, reconciling records and generating reports; investigating/resolving issues and taking corrective actions; and communicating effectively with a wide variety of individuals. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of education above high school in any field for which high school graduation or the equivalent is the normal prerequisite. OR, Combination: Applicants may also combine education and experience to qualify at this level. You mus

Salaire : $40,736 – $52,957/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? Little Rock - Central Arkansas Veteran Healthcare System John L. McClellan Memorial Veterans Hospital The Central Arkansas Veterans Healthcare System (CAVHS) consists of two inpatient campuses located at Little Rock and North Little Rock, Arkansas. Little Rock is the capital city of Arkansas, located in the central part of the state. Little Rock has earned a reputation among history buffs, foodies and art lovers as an exciting place to live. Residents can spend their weekend exploring the historic Arkansas State Capitol, wandering through the Arkansas Art Center or enjoying, the beautiful Ozark Mountains.