Description du poste
Position may be filled at any of the below locations. Colubmus, OH: $111,065 - $144,386 Richmond, VA: $111,183 - $144,540
PRINCIPALES MISSIONS :
Leads the team in identifying, distributing and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization.
Develops and monitors process-specific Key Performance Indicators (KPIs) and metrics.
Gathers and analyzes complex data regarding past, present, and projected process activity.
Serves as point of contact for the development and implementation of policies and procedures for Customer Service Management (CSM) and Workflow Administration in the Order Fulfillment process area.
Conducts surveys and studies involving the formulation, coordination, and implementation of plans and programs.
Analyzes, develops, documents and evaluates complex functional system requirements for assigned functional areas.
Responsible for querying the system, maintaining tables, and analyzing transactions for process specific information.
QUALIFICATIONS REQUISES :
To qualify for a Supply Systems Analyst, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Working with Enterprise Business System (EBS) applications related to Order Management including ERP Central Component (ECC), Customer Service Management (CSM) and Workflow system functionality and business capabilities. Performing demand or supply functions related to Order Management. Working with cross process relationships, key performance indicators, and performance data related to Order Management. Utilizing, analyzing, developing, documenting and evaluating complex functional supply system requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.