Program Support Assistant

Employee will be assigned to the Office of the Executive Director, VA Healthcare System, Miami, FL, working closely with the Fisher House Manager in providing temporary lodging to family members of patients begin treated at the facility by participating in the direct, on-site management and administration of the Fisher House program. PRINCIPALES MISSIONS : ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Participates in the execution of policies and procedures for the scheduling of available guestrooms, check-ins, check-outs, and orientation of guests upon arrival at the Fisher House. Ensures the facility is in compliance with health, safety, privacy and sanitation rules and regulations. Conducts special studies and reviews. Establishes and maintains various automated databases on program operations such as occupancy, referral sources, average length of stay, guest demographics, etc.; and enters, tracks, and retrieves data. Drafts reports and correspondence for senior level management and VA Central Office. Assists in the development and update of informational bulletins, brochures, and resident packets. Maintains bed availability schedule to maximize bed utilization; monitors admissions and discharges closely to ensure accurate and effective bed utilization; and registers and orients guests. Directs environmental management staff staff in the daily terminal cleaning of guest suites upon check out. Administers Fisher House guest satisfaction surveys and provides immediate service recovery when necessary. Generates any needed work orders and collaborates with facilities management to correct deficiencies. Conducts weekly Environment of Care rounds. Plans, operates, and evaluates an active well-balanced voluntary/community relations program. Prepares assignment guides for volunteers, schedules, training materials, evaluations, and letters of reference. Maintains the Fisher House General Post Fund and is responsible for the coordination and management of all donations to the General Post Fund. Serves as the purchase card holder and is responsible for all purchases and accounting. Develops information and communication for use on multiple platforms within and outside of the facility, including electronic, print, and graphic design content to support the electronic Fisher House newsletter and the Fisher House website. Prepares a monthly house calendar, weekly house bulletins and promotional materials for events within the house for guests staying at Fisher House. Performs other related duties as assigned. Work Schedule: Monday - Friday, 9:30am - 6:00pm with alternating weekend coverage. Recruitment & Relocation Incentives: Not authorized QUALIFICATIONS REQUISES : SPECIALIZED EXPERIENCE: Applicants must possess at least one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-6 level in the Federal service. Specialized experience includes: receiving visitors and guests to a facility; maintaining daily operations of an office/program; scheduling appointments and meetings; maintaining funds/purchases; utilizing various office automation software; and providing customer service to individuals from a variety of backgrounds. PHYSICAL REQUIREMENTS: The work is minimally sedentary. Frequent walking, climbing stairs, standing, carrying household items and files and driving an automobile to and from project sites are required. No special physical demands are involved. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-

Salaire : $53,740 – $69,864/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country'