Lead Medical Support Assistant

The incumbent is assigned to the Enrollment and Eligibility (State Homes) Section of the Business Office at the Columbia VA : Columbia, Greenville, Sumter, Orangeburg, Spartanburg, Rock Hill, Anderson, and Florence County. The State Homes is responsible for the administrative support of clinical and technical support of Enrollment & Eligibility, Admissions, Beneficiary Travel, MyHealtheVets to include Primary Care and various Specialty Clinics located in the Community Based Outpatient Clinics. PRINCIPALES MISSIONS : VA offers a comprehensive total rewards package: Total Rewards of a Allied Health Professional The Medical Support Assistant (MSA) at this grade level is a Lead MSA. The Lead Medical Support Assistant (MSA) works independently and is considered the chief source of patient information and plays an important role in accomplishing the administrative work within the outpatient clinics by the duties listed below: Scheduling appointments in accordance with VHA Directive 1230 and VHA Directive 1232 (2); including canceling, re-scheduling, and no showing patient appointments and/or consults. Verify and update patient demographics to include capturing of insurance data via ICB Web. Ensure clinic assigned staff are taking appropriate patient actions within ISS (Integrated Scheduling Solutions) (scheduling, check-in, check-out, and no-shows) and in CPRS (clearing/reviewing alerts and signing off on notes entered) daily. Ensuring patient encounters are completed for clinics assigned by the end of each business day (no-shows and patient cancellations through AudioCare, VeText, ISS, CTM etc.). Ensuring that consults greater than 90 days have proper documentation for additional scheduling attempts or dispositioning directed by the provider. Responsible for tracking and management of Consults and Return to Clinic orders for clinics assigned. Responsible for providing feedback to providers when additional information for scheduling is required. Extracting medical information from electronic records when requested by Providers, Social Workers, Nurses, and Supervisors for patient education purposes only while maintaining HIPPA standards. Ensure clinic assigned staff is appropriately monitoring and maintaining the delinquent recall, insurance capture buffer exception list and proper use of Vet Link for clinics assigned. Receiving and directing patients and visitors, in person and by telephone (ACD), answering routine inquiries, and making appropriate referral of questions concerning patients' care. Coordinate patient transportation and/or travel concerns with the Veterans Transportation Service and Bene-Travel staff. Under the direction of the immediate supervisor, monitor and make daily work assignments, resolve daily workplace issues, and maintain efficient workflow in the clinics assigned. Complete daily rounds to ensure adequate administrative support coverage in all areas distributing and balancing workload in clinic areas assigned. Ensures accurate daily posting of employee's time assigned to specific T&L unit. Complete timely clinic modifications which include but not limited to cancellations, adding additional slots, inactivation's, once approved by the Supervisory Medical Administrative Specialist (Site Manager). Provides information of medical center policies and procedures. Ensures patient safety standards are meet by subordinate staff using the correct Veterans Affairs identification of all patients using two forms of identification. Collaborate, communicate, and demonstrate customer service and interpersonal skills with all professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations. Orients and provides on-the-job training for new and current employees as required. Work Schedule: Monday - Friday, 7:30am - 4:00pm. Work Schedule is subject to change based on agency need. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized. Permanent Change of Station (Re

Salaire : $55,240 – $71,814/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?