Description du poste
The Medical Support Assistant (MSA) performs duties related to the receipt, intake and indexing of health and administrative information by interfacing with personal computer applications. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
PRINCIPALES MISSIONS :
Supervisory Medical Support Assistant (GS-8) - Duties and Responsibilities Provide technical and administrative supervision to Medical Support Assistants (MSAs), Advanced MSAs, and Lead MSAs, ensuring efficient daily operations and compliance with VA policies, procedures, and regulations. Assign, prioritize, and monitor employee workloads; develop performance standards; evaluate employee performance; and ensure adequate staffing coverage to support timely Veteran access to care. Manage staffing, workload distribution, resource utilization, and operational efficiency. Identify staffing and equipment needs, monitor backlogs, evaluate workflows, and recommend improvements to leadership. Collaborate with Scheduling Managers, Community Care Managers, clinical services, and Business Office leadership to resolve operational issues, improve productivity, and ensure effective resource allocation. Conduct weekly quality assurance audits and reviews to ensure scheduling accuracy, proper consult management, regulatory compliance, and adherence to established standards. Provide timely employee feedback and corrective guidance. Develop and maintain monitoring tools, analyze operational performance, identify deficiencies, and submit weekly, monthly, and quarterly reports within established deadlines. Provide employee guidance, counseling, and instruction; resolve minor complaints; address performance and conduct concerns; recommend disciplinary actions; and participate in recruitment, interviews, promotions, and reassignment recommendations. Identify employee training needs, maintain competency records, review staff competency folders, and ensure compliance with Equal Employment Opportunity, safety, personnel, and conduct requirements. Attend VISN and national scheduling meetings, communicate updated VA directives and access standards, implement standard operating procedures, and ensure staff adoption of new technologies and processes. Review MSA work for accuracy, completeness, and compliance with applicable laws, regulations, scheduling directives, and established healthcare administrative procedures. Oversee appointment scheduling, consult management, and coordination of care with VA facilities, contracted providers, and community care providers in accordance with regulations and Veteran preferences. Assist with complex scheduling and consult issues, communicate with Veterans and healthcare providers, resolve access barriers, and reduce unnecessary delays, transfers, and disruptions in patient care. Monitor electronic records, consult tracking, and documentation accuracy. Ensure medical and administrative records are appropriately integrated into the Computerized Patient Record System (CPRS). Evaluate operational processes, implement corrective actions, improve scheduling efficiency, and promote continuous quality improvement to enhance employee productivity and Veteran satisfaction. Demonstrate effective leadership, communication, organization, problem-solving, and decision-making while maintaining accountability for staff performance, regulatory compliance, operational quality, and timely Veteran access to healthcare services. Work Schedule: Monday - Friday, 8:00am - 4:30pm. Schedule may change due to needs of the service. Compressed/Flexible: No Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or spec