TRANSPORTATION ASSISTANT

You will serve as a TRANSPORTATION ASSISTANT in the Naval Supply Systems Command (NAVSUP) Fleet Logistics Center (FLC) Personal Property (PPO), Household Goods (HHG) program office of NAVSUP FLC PUGET SOUND. PRINCIPALES MISSIONS : You will provides customer service to HHG customers, industry, other PPOs, and various headquarters elements. You will be required to interpret guidelines and instructions, determines the approach, and adapts the process, to resolve customer concerns. You will decodes shipment requests/travel orders to ensure compliance with regulations and proper funding requirements. You will establishes direction, precedent and procedures for conflicting vague, unclear or not available guidance to meet unusual/special occurrences/requirements. You will be responsible for the coordination on all aspects of shipping/storage of personal property and privately owned vehicles (POVs). You will reconciles entitlements and provides comprehensive estimates to address potential customer-borne costs including joint inspections options as well as liability insurance to maintain full replacement value. You will provides customer counseling and application assistance in person or remotely, provides support via technical support center, fields calls, emails, social media, and other correspondence; prioritizes workflow task queues for action QUALIFICATIONS REQUISES : GS-07 Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Possess exceptional customer service skills and a proven ability to deliver empathetic, professional guidance to individuals navigating complex administrative rules and high-stress relocation processes. This role requires meticulous attention to detail to accurately review personal property documentation and resolve data discrepancies or scheduling conflicts before shipments are processed. To thrive in our fast-paced environment, you must demonstrate strong organizational and multi-tasking skills to manage high volumes of applications under tight deadlines. Additionally, excellent oral and written communication skills are essential for seamlessly coordinating logistics and resolving issues between customers, shipping offices, and transportation providers. GS-06 Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector ; 1) Posses exceptional customer service skills and a proven ability to deliver empathetic, professional guidance to individuals navigating complex administrative rules and high-stress relocation processes. 2) Meticulous attention to detail to accurately review personal property documentation and resolve data discrepancies or scheduling conflicts before shipments are processed. 3) Thrive in our fast-paced environment, you must demonstrate strong organizational and multi-tasking skills to manage high volumes of applications under tight deadlines. 4) Excellent oral and written communication skills are essential for seamlessly coordinating logistics and resolving issues between customers, shipping offices, and transportation providers. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Salaire : $56,715 – $73,731/Per Year | Avantages : http://www.secnav.navy.mil/donhr/Benefits/Pages/Default.aspx

The Navy and Marine Corps team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training. From pipefitters to accountants, scientists to engineers, doctors to nurses-the careers and opportunities to make a difference are endless. Civilian careers-where purpose and patriotism unite!