Description du poste
The Advanced Medical Support Assistant works in the Business Administration Service at the VA Southern Nevada Healthcare System, Las Vegas, NV. The incumbent's work impacts the administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing, and customer service.
PRINCIPALES MISSIONS :
The Advanced Medical Support Assistant (AMSA) Health Benefits/Enrollment Clerk works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment access to care for patients. Major duties and responsibilities include but are not limited to the following: - Coordinates administrative services for Veterans, family members, caregivers, and public, administrative, and clinical staff to ensure continuity of inpatient and outpatient care. - When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into the VA software systems for enrollment and care by scanning the documents. - Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care. - Knowledge to assume the role of a Transportation Specialist or Medical Support Assistant (MSA) during special projects or heavy workload, for leave, vacancies, or when the Transportation Specialist are detailed to fill-in other areas. - Knowledge of and ability to apply policies and procedures associated with operational activities that effect workload data. - This position provides administrative support to one or more outpatient clinics and the main hospital campus and is an integral member of the team to effectively conduct day-today administrative operations relating to veteran benefits. - Responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient. - This includes updating and verifying demographic information, scheduling appointments, collecting insurance information, data entry, and notifying the patient of their new patient scheduled appointment. -Knowledge of clinic procedures and regulations; basic medical terminology, skill in operating computer systems and applications, such as VISTA, ESR, BTSSS, CPRS, and Microsoft applications to accurately enter or extract information. - Must be able screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established business processes. - A caring, compassionate, and sensitive manner is essential when explaining benefits and processes to Veterans and their family members both in person and on the phone. - The AMSA Health Benefits/ Enrollment Clerk participates in the daily team huddles and weekly/monthly team meetings where administrative planning and management occur, except during staff shortages for coverage. - Determines eligibility/entitlement for benefits of all applicants using various methods including income assessments, military discharge documents including separation papers, awards, commendations, computer hospital inquiry (HINQ), Master Patient Index (MPI) Veterans Information Solution (VIS), Veteran Benefits Management System (VBMS), Defense Personnel Records Information Retrieval System (DPRIS)and other means, such as communications with VA Regional Office or VA Records Processing Centers. - Advise the veterans of their entitlement to various medical benefits and discusses co-payment requirements of veterans in discretionary categories. - Responsible to explain medical co-payments, if applicable with submission and follow up of form 7131 to determine eligibility. - Responsible for scheduling all follow-up appointment needed