Description du poste
This position is located in Patient Administration Service (PAS), of the Edward Hines VA Hospital. The primary purpose of this position is to serve as the integral link between the Medical Support Assistants and PAS in providing oversight, support, evaluation and tailored training as it is related to scheduling responsibilities and appointment management. The incumbent is responsible for performing appointment audits and other reviews for schedulers throughout the facility.
PRINCIPALES MISSIONS :
The incumbent develops, modifies and administers training programs for the scheduling staff and supervisors throughout the facility and tailors training for local needs and specific areas. In this capacity, the incumbent coordinates orientation activities and prepares material to educate new and experienced scheduling employees with the organization's mission, structure, history, objectives and policies of scheduling and high-level customer service. He/she develops, reviews, analyzes, implements, and conducts training based on facility needs and performs analysis of audit findings related to access to care, scheduling, consult management, insurance capture, recall reminders, return to clinic orders, open encounters, and clinic profile management. On a continuing basis, the incumbent assesses training and education efforts to determine the effectiveness of the training program while keeping abreast of any changes or updates to directives related to scheduling. The incumbent provides management with periodic reports on the status of the training and an analysis of the effectiveness and capacity of the training program in achieving agency objectives and policies. The incumbent modifies annual training plans to stay within the guidelines established by VHA regulations and top management to meet training objectives. The incumbent provides detailed guidance to staff concerning scheduling procedures. The incumbent works with supervisors, managers and service chiefs to resolve discrepancies or conflicts with established schedulers training. The incumbent provides consultation and assistance in implementation of performance improvement activities. The incumbent participates in all phases of training, developmental planning, implementation and evaluation and serves as the point of contact for routine development and one-on-one training matters. He/she incorporates training material and guidance prepared at the national level and develops and modifies procedures, courses, training guides and plans, and seeks alternative training sources when appropriate for local needs. The incumbent prepares internal office instructions governing local training development programs and works with all facility staff to identify and develop continuing education programs for facility quality improvement. He/she conducts formal and informal in-service and continuing education programs based on identified needs and provides training to all staff with the ability to schedule, coordinate and utilize appropriate teaching aids when applicable. The incumbent reviews, analyzes and evaluates training courses and programs to assess their quality and effectiveness and follows up on training to determine successful completion of courses. The incumbent ensures all assigned training and development needs meet the requirements of VHA guidance. The incumbent ensures all assigned training and development needs meet the requirements of VHA guidance. Develops facility training plans and schedules monthly, annual trainings, reflected on a calendar including course, date, time and locations. Participates in facility, VISN and national committees along with the Patient Administration Service in representing the facility on topics such as, but not limited to, scheduling programs, access to care, consult management, clinic practice management and data support. Monitors facility wide master list for scheduling. The incumbent provides assessments of scheduling processes through a standard
À propos de Veterans Health Administration
OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? Edward Hines, Jr. VA Hospital, located 12 miles west of downtown Chicago on a 147-acre campus, offers primary, extended and specialty care and serves as a tertiary care referral center for VISN 12. Specialized clinical programs include Blind Rehabilitation, Spinal Cord Injury, Neurosurgery, Radiation Therapy and Cardiovascular Surgery. The hospital also serves as the VISN 12 southern tier hub for pathology, radiology, radiation therapy, human resource management and fiscal services. Hines VAH currently operates 483 beds and six community based outpatient clinics in Kankakee, Hoffman Estates, Oak Lawn, Aurora, LaSalle, and Joliet. Over 875,000 patient visit