Description du poste
This position is with the USDA, Agricultural Marketing Service (AMS), Commodity Procurement Program (CPP). You will support internal and external customers through testing activities, customer support help desk activities, training, business process support, and administration of the Web-Based Supply Chain Management System (WBSCM) and related systems.
PRINCIPALES MISSIONS :
The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
The duties may include, but are not limited to:
Perform production support of all contracting business functions within WBSCM environments.
Provides business process and technical support to agricultural market representatives, commodity vendors, and other internal and external business partners.
Assists vendors through the process of becoming established in WBSCM as a vendor, including the support, development and delivery of the necessary WBSCM training
Responds to business process and technical inquiries concerning the commodity purchase program.
Serves as WBSCM business process and technical liaison for project planning and analysis of work processes.
Coordinates with users to identify business and reporting requirements.
QUALIFICATIONS REQUISES :
Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below. TIME-IN-GRADE: Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. FOR THE GS-11 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-9 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates: Providing customer and application support of supply chain management and procurement processes using the enterprise resource planning applications. Key role or leading in the preparation and delivery of training content to user groups, both in person and virtually. Providing help desk support that include supply chain management and procurement business processes. Experience with data governance and performing data maintenance activities. Defining test plans, documenting and executing test scripts and recording results as part of user acceptance test for supply chain processes. OR; Ph.D. or equivalent doctoral degree, OR; 3 full years of progressively higher level graduate education leading to such a degree in the fields of: Information Systems Management, STEM (science, technology, engineering or mathematics), Accounting, Business Administration, or other Agricultural related degree. OR; LL.M., if related. Equivalent combinations of education and experience are qualifying for this grade level. Note: There is no education substitution for this grade level. TRANSCRIPTS are required if: You are qualifying for the position based on education. You are qualifying for this position based on a combination of experience and education. This education must have been successfully completed and obtained from an accredited school, college, or university. COMBINATION OF EDUCATION & EXPERIENCE AT THE GS-11 GRADE LEVEL: Applicants may have combinations of successfully completed education and specialized experience to meet total qualification requirements. The total percentages must equal at least 100 percent to qualify for that grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experien