Description du poste
This position serves as a Lead Security Specialist responsible for providing technical leadership, operational direction, and expert security administration support in the delivery of onboarding services for new hires whose gaining organizations are supported by WHS.
PRINCIPALES MISSIONS :
Incumbent typical work assignments may include the following: Directs, mentors, and guides a team of Security Specialists; aligns daily work plans with broader agency strategic goals, balances and distributes caseloads based on individual expertise, conducts quality assurance audits on completed tasks, and manages short-term leave and performance recognition. Serves as the division's senior technical authority on personnel security vetting; interrogates DISS and USA Staffing to verify clearance milestones, submits facility badges via the PFPA Automated Management Portal, and serves as the Site Security Manager (SSM) and Verifying Official (VO) for RAPIDS Common Access Card (CAC) issuance. Establishes and governs the end-to-end customer onboarding framework; partners with PFPA, DMDC, DISA, and the DoW CIO to resolve cross-functional bottlenecks, analyze customer satisfaction trends, and modernize automated intake workflows using customer relationship management (CRM) systems. Measures onboarding program health and cycle times against KPIs; synthesizes data into interactive dashboards utilizing enterprise tools, drafts executive-level talking papers, and assists in the preparation and monitoring of the security program budget. Leads the planning, logistics, and execution of biweekly New Employee Orientation (NEO) sessions; compiles and delivers authoritative security training curricula on OPSEC, INFOSEC, Cyber Hygiene, and Insider Threat to incoming personnel, including senior executives and General Officers.
QUALIFICATIONS REQUISES :
In order to qualify for this position, you must meet the requirements described below. You may qualify at the GS-14 level, if you fulfill the following qualification requirement: One year of specialized experience equivalent to the GS-13 grade level in the Federal service (experience may have been gained in the private sector) that demonstrates your ability to utilize personnel security databases of record and identity credentialing systems to verify security clearance eligibility for physical facility and logical network access requests; Formulating operational workflows to streamline security integration, maintain compliance, resolve complex service delivery conflicts, and implement improvements to intake workflows; Evaluating program performance by analyzing onboarding cycle times, customer satisfaction surveys, and operational KPIs in executive reports; AND Managing operational logistics, cross-functional teams, and schedules for recurring corporate New Hire Orientation sessions. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience. All qualifications and education requirements must be met by the closing date of this announcement and clearly documented in your resume. Your resume may not exceed two (2) pages. For qualifications determinations, it is recommended that applicants include their months and hours worked per week for each employment listed on their resume. If a determination is not able to be made about the duration of your creditable experience for qualification requirements, you will be removed from consideration. Read more about what should I include in my federal resume at https://help.usajobs.gov/faq/application/documents/resume/what-to-include ACTIVE DUTY SERVICE MEMBERS: Federal agencies treat active duty service member as veterans, disabled veterans, and preference eligible, when they submit, as part of th