Advanced Medical Support Assistant

The Mental Health Service Advanced Medical Support Assistant (AMSA) serves in the Mental Health Division at VA North Texas Health Care System. PRINCIPALES MISSIONS : VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties are but not limited to: The Advanced Medical Support Assistant (AMSA) provides specialized administrative and patient support services within the Mental Health Division. The position supports patient access to care, clinic operations, and interdisciplinary healthcare teams to ensure timely, efficient, and quality services for Veterans. Key Responsibilities: Coordinates and schedules patient appointments using Advanced Clinic Access principles. Maintains and manages clinic schedules, patient records, referrals, and administrative documentation. Serves as a primary point of contact for Veterans, families, caregivers, and staff, providing exceptional customer service and resolving concerns. Monitors clinic access, patient flow, provider availability, and compliance with scheduling directives. Assists with staffing coordination, workload distribution, training, reporting, and quality assurance activities. Conducts audits, surveys, workflow reviews, and data validation to improve operational efficiency and compliance. Generates and analyzes workload and performance reports to support management decisions. Collaborates with interdisciplinary clinical teams to coordinate patient care and ensure continuity of services. Acts as a resource for staff, assists with special projects, and provides coverage during staffing shortages. Serves as a timekeeper or backup timekeeper and maintains personnel records, supplies, and administrative resources. Supports outreach initiatives, including Veteran Justice Outreach, Suicide Prevention, and Mental Health Social Work programs. Identifies process improvement opportunities and develops solutions related to patient access, customer service, clinic operations, and revenue cycle activities. Work Schedule: Monday- Friday, 8am- 4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 102216 Relocation/Recruitment Incentives: Not Authorize QUALIFICATIONS REQUISES : Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Medical Support Assistant (Advanced), GS-06: Experience. One year of creditable experience equivalent to the next lower grade. Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs: (a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. (d) Ability to collaborate and communicate with a wide range of medical clinicians acro

Salaire : $58,706 – $76,318/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? VA North Texas Health Care System (VANTHCS) is the second busiest VA system in the nation and we are growing! Comprised of the Dallas VA Medical Center, Sam Rayburn Memorial Veterans Center in Bonham, Fort Worth Outpatient Clinic and Tyler VA Primary Care Clinic, VANTHCS is an integrated health care system with approximately 4,000 employees and over 1,600 volunteers and clinical trainees. VANTHCS also coordinates a Community Based Outpatient Clinic program throughout its 40-county primary service area to improve access to care for veterans throughout 38 North Texas and 2 in southern Oklahoma. Through these four distinctive facilities and relationships with