Program Support Assistant (OA)

The Program Support Assistant is located in Home Telehealth (HT). The primary function of the Program Support Assistant is to perform administrative, analytical, planning, and evaluative work in support of the associated telehealth programs, which includes providing administrative support, telephone answering, data collection, installation of home-based telehealth devices, troubleshooting devices and systems, supply processing, and inventory oversight. PRINCIPALES MISSIONS : Job duties include, but are not limited to: Perform administrative, analytical, planning and evaluative work in support of the associated telehealth programs. Collecting and analyzing data and assisting with coordination of enrolled patients. Assist with future proposals and/or projects that are implemented. Ensures patient privacy by adhering to the Health Information Privacy and Portability Act (HIPPA), Privacy Act of 1974 and the Health Information Technology for Economic and Clinical Health Act (HITECH). Identifies issues, problems or conditions and seeking alternative solutions based on evaluation of the intent of applicable rules, regulations and procedures. Setting up VANTS and/or meetings for interviews, staff meetings, education, weekly huddles and other various training sessions and other collaborations. Emailing, faxing, copying, collecting and distributing mail to facilitate inter-facility and intra-facility mail upkeep. Provides mailing services to include a variety of letters, fliers, enrollment/discharge information, tailored patient education material based on the individual's disease management protocol. Responsible for establishing and maintaining an inventory of all HT equipment and will order office supplies as needed and/or requested by staff. Providing administrative support, answering telephone, data collection, installation of home-based telehealth devices, troubleshooting devices and systems, supply processing and inventory oversight. Analyzing program-specific reports from various databases including VHA Support Service Center Capital Assets (VSSC) and web-based vendor sites tracking statistical information in support of program operations. Organizes and maintains patient health information and retrieves a variety of computerized reports. Considered as an expert in Microsoft Word, Excel, Microsoft Teams, PowerPoint, Outlook and Adobe. Serves as the point of contact for patients, family members, caregivers, medical center staff, community agencies and various stakeholders. Answering phones and fielding calls to direct Veterans to appropriate personnel, will manage voicemails and return calls in a timely manner. Work Schedule: Monday-Friday from 7:30 AM- 4:00 PM Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD60120A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS REQUISES : To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans E

Salaire : $45,409 – $59,031/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The VA Midsouth Healthcare Network advocates for a Whole Health System of care within a High Reliability Organization (HRO). Veterans and employees are empowered to achieve optimal health and well-being through a Whole Health model that connects with what matters most. Employees will commit to transforming every interaction from transactional to relational through personal health planning. Johnson City, located in upper East Tennessee, has invigorating music, and amazing outdoor activities. Local festivals include the Umoja Festival, Blue Plum Festival, The Unicoi Apple Festival, and the Rhythm and Roots Reunion in Bristol TN/VA. Enjoy year-round outdoor a