Advanced Medical Support Assistant (AMSA)

The Advanced Medical Support Assistant (AMSA) position serves in the Primary Care Service at the VA Central California Health Care System, Fresno, CA. The AMSA performs duties related to the receipt, intake, and indexing of health and administrative information. PRINCIPALES MISSIONS : VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Advanced Medical Support Assistant (AMSA) plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, and data validation issues. The AMSA is the initial interaction, requiring excellent customer service skills. The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions. The following are not inclusive of all the duties performed by the AMSA: Maintains communication with the patient, interdisciplinary team, VA medical centers, and other agencies. Communicates with non-VA medical facilities. Facilitates secure messaging with the patient and team. Manages a tracking system for follow up care such as consults, tests, etc. Participates in team huddles and team meetings. Schedules patient appointments. Sets priorities and the flow of the work to meet team and patient needs. Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. Monitors pre-appointment requirements to assure readiness for patient visits/procedures. Manages electronic wait list to verify and validate accuracy and resolve issues. Provides input in problem solving on operational issues or procedures in team meetings. Collaborates with the medical team to assure continuity of care. Evaluates patient information and clinic schedule lists for accuracy. Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames. Maintains the confidentiality of information obtained to carry out required duties. Routinely communicates with physicians, case managers, and other allied health professional staff. Works independently making decisions based on guidelines and regulations. Work Schedule: Monday through Friday, 8:00 am to 4:30 pm Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 11698-F Relocation/Recruitment Incentives: Not Authorized QUALIFICATIONS REQUISES : Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. BASIC REQUIREMENTS. United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified U.S. citizens in accordance with VA Policy. Experience. No experience required. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None. Grandfathering Provision. Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. Physical Requirements: This is primarily a sedentary position. See VA Directive and Handbook 5019 for requirements. English Language Proficiency. AMSAs must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as

Salaire : $45,638 – $59,329/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? VA Central California Health Care System (VACCHCS), located in Fresno, California, is part of VA Sierra Pacific Network (VISN21), which includes facilities in California, Nevada, and Hawaii. VACCHCS is a 57-bed acute care, general medical and surgical center with state of the art primary, secondary and tertiary care in major diagnostic, and treatment specializations. In addition, a 54-bed Community Living Center (CLC) is located on campus and provides skilled nursing and rehabilitation care. More History can be found here: https://www.fresno.va.gov/about/index.asp