Medical Support Assistant (Advanced)

The position serves as an Advanced Medical Support Assistant in the Tomah VA Medical Center in Tomah, Wisconsin within Community Care Services department. The incumbent's work impacts the administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, identifying basic eligibility, patient processing and customer service. PRINCIPALES MISSIONS : Major duties: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines. Utilizes numerous advanced patient systems to prepare and process authorizations for community facilities. Assists Veterans in scheduling appointments with community providers. Communicate tactfully and effectively with internal and external customers. Processes consults following Office of Community Care procedures and guideline. Obtains medical documentation from community providers to assist in continuity of care with VA providers. Participates in team huddles and team meetings to manage and plan scheduling and care coordination of the approved Community Care Consults. Independently set priorities and organize work to meet deadlines, ensuring compliance and established processes. Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure. Perform all other duties as assigned Work Schedule: Monday - Friday, 8:00am - 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc Virtual: This is not a virtual position. Functional Statement #: 08036F Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS REQUISES : To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/12/2026 Basic Requirements: Citizenship: Must be a United States Citizen. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience: No experience required. Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-06 LEVEL TO QUALIFY FOR THIS POSITION. GS-6 LEVEL GRADE REQUIREMENTS: Specialized Experience: Must have one (1) year of experience that is directly related to the duties of a MSA and that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this po

Salaire : $45,409 – $59,031/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? VAMC Tomah (http://www.tomah.va.gov/) has been improving the health for those who have so proudly served our nation. Services are available to Veterans living in a Western/Central area of Wisconsin. In addition to our main facility in Tomah, we offer services in four community-based outpatient clinics. These clinics are located in La Crosse, Clark County, Wausau, and Wisconsin Rapids. VAMC Tomah is one of 8 facilities that comprise Veterans Integrated Services Network 12 which is administratively headquartered at Westchester, IL, and includes facilities in Illinois, Wisconsin, and Michigan.