Supervisory Program Analyst

The Supervisory Program Analyst position is at the Loma Linda VA Medical Center in the Health Administration Service (HAS). The primary purpose is to serve as the VA Loma Linda Eligibility and Enrollment Coordinator and is responsible for complete oversight and guidance of the Health Administrative Specialists (HODs), Eligibility and Enrollment Staff and Ward Administration Inpatient Unit. PRINCIPALES MISSIONS : Duties at the full performance include but are not limited to: Responsible for coordinating and supporting mechanisms for successful data entry. Responsible to ensure accurate, timely and consistent data is entered into the Medical Center database. Establish and coordinate in-depth training with the HAS Trainer to ensure that HAS and other identified Medical Center staff are education and accountable for data management. Coordinates the collection of data concerning patient care activities; makes computations as required and reports monthly, quarterly or annually to management. Receives requests from other sources and determines the best method of obtaining, computing and reporting. lncumbent(s) are involved in an extremely complex blend of computing technology, medical information, communication skills and leadership qualities in a rapidly changing environment. lncumbent(s) must possess vast computer knowledge in creating and capturing data. Makes daily and frequent personal and telephone contact with a variety of individuals including physicians, nurses, technical support staff, Veteran patients, and families of patients, and Veteran Service Officers. "People skills" must be exceptional. Prepares draft correspondence in response to inquiries from Veterans, Congressmen, Senators, Veteran Services Representatives, and other individuals. The final correspondence will come from the Chief HAS office. Investigates patient complaints on clinical administrative issues and prepares written response. Responsible for overseeing staff communicating on the telephone. Must assure that they follow all VA directives, policies and procedures. Responsible for assuring that the incomplete encounter, action required report is run daily and errors corrected. lncumbent(s) must have knowledge of the VHA Scheduling Directive and all processes within that directive such as the VSE/GUI, Recall System, Electronic Wait List (EWL), New Enrollee Appointment Request (NEAR) list and work with the HAS Trainer on assuring that staff are properly trained on the requirements of the VHA Scheduling Directives and can complete the scheduling responsibilities. Responsible for assuring that staff update all demographic information on each patient that checks in for their appointment by utilizing the Pre-registration menu as well as gather insurance information either by using the insurance scanners or copying the insurance cards. Performs Other duties as assigned. Work Schedule: Monday - Friday 7:30am to 4:00pm (May be required to attend Enrollment/Eligibility events outside normal business hours) Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Analyst/PD11493A Financial Disclosure Report: Not required QUALIFICATIONS REQUISES : To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position, you must have served 52 weeks at the GS-09 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an

Salaire : $87,061 – $113,185/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The VA Desert Pacific Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model that is based in a partnership across time, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement