Lead Medical Support Assistant

The incumbent Lead Medical Support Assistant (MSA) position serves as the Lead Clerk for Medical Support Assistant (MSA) staff in their assigned area(s). The Lead MSA interfaces and collaborates with larger healthcare system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs. This announcement may be used to fill future vacancies. PRINCIPALES MISSIONS : Major duties include, but are not limited to: Manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. Follow up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Provides administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Works, and other administrative and professional staff throughout the Primary Care Service area. The outpatient program requires administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments for many clinical services. Abides by federal privacy and confidentiality regulations and exhibit ethical conduct all times and complete and adhere to necessary annual VHA training requirements. Performs a key role in the VHA Network Performance Measures for Revenue, Customer Service, Access to Care, and overall quality of healthcare delivery. Assists with implementation of assurance/performance improvement principles and assures administrative functions are carried out in the performance of their duties. Persons in this position may be required to conduct individual quality assurance/process improvement checks/studies. Assist with ensuring compliance of Joint Commission requirements specific to his or her job, such as patients' rights, emergency preparedness, information security ethical conduct, and environment of care. Must be able to identify a Joint Commission surveyor and be able to articulate answers to questions they may be asked. Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services. Will assist with review of clinic procedures and regulations and have basic medical terminology; skill in operating computer systems and applications such as VistA, CPRS, and Microsoft applications to accurately enter and extract information. Performs a variety of administrative functions associated with patient care and treatment in one of several clinics performing a variety of medical services. Employee assist with SOPs, Standard of Work, and training with administrative staff in scheduling areas. Incumbent(s) will assist in administrative areas answering questions regarding enrollment, eligibility, and beneficiary travel. Performs other related duties as assigned. Work Schedule: Monday - Friday 7:30am - 4:00pm; Tour may vary, may include weekend, holidays, evening, etc. Compressed/Flexible: Not available. Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 00000 Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized. QUALIFICATIONS REQUISES : Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a convent

Salaire : $62,504 – $81,257/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The VA Desert Pacific Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model that is based in a partnership across time, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement