Description du poste
The employee will serve as the Health Systems Specialist, located in the National Care & Peer Support Department of the Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
PRINCIPALES MISSIONS :
Major duties include but are not limited to: Facilitates seamless integration into, and ongoing collaboration with, the established VCL system of care. Collaborates with agencies within and outside VA, and across VCL programs/departments, to ensure program content and practices remain current, compliant with VHA/VCL and external regulatory standards, and consistent with service fidelity. Provides expert-level consultation across all areas of program development and continuous improvement - including policy, SOPs, training curriculum, service delivery, program evaluation, and recruitment/hiring - by integrating program evaluation data and synthesizing information from multiple sources to inform decisions and extend or develop new techniques. Collaborates with external leaders in research and practice to create, execute, and evaluate innovative practices, maintaining up-to-date knowledge of evidence-based and innovative practice to advance the field. Develops and delivers communications and information-dissemination tools (presentations, job aids, other materials) to educate and spread information about services at all VCL levels, applying strong command of English grammar, spelling, and punctuation. Provides expert-level consultation and coaching to team members and plans specific training, program evaluation, and quality assurance programming consistent with VCL regulations, to ensure excellence and consistency in supervision quality and overarching practice. Collaborates with researchers and program evaluators to move forward work products on behalf of VCL. Collaborates with leadership and external leaders in the field of research and practice to create, execute, and evaluate innovative practices to advance the field of services, while maintaining gold standard Veteran safety practices. Work Schedule: Monday-Friday, 8:00 am-4:30pm EST. Tour is subject to change based on program needs Compressed/Flexible Work Schedule: Not available. Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Health System Specialist/PD35205A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required Financial Disclosure Report: Not required This is not a bargaining unit position
QUALIFICATIONS REQUISES :
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/09/2026. Time-In-Grade Requirement: In addition to the Basic Requirements, applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your ti