Medical Support Assistant-Surgical and Specialty Care

This position is located within the Surgical & Specialty Care (SSC) ICC at the St. Cloud VA Health Care System. The primary purpose of the Medical Support Assistant is to provide clear and thorough administrative and scheduling support to the SSC ICC service line clinicians, Veterans, their family members, and other visitors within the St. Cloud VA Surgical & Specialty Care ICC. PRINCIPALES MISSIONS : VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The MSA independently performs a full range of duties related to delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. This MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff (inside or outside of the ICC), scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include but are not limited to: scheduling, canceling, rescheduling the patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for their appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status. FUNCTIONS OR SCOPE OF ASSIGNED DUTIES: - MSA demonstrates the knowledge associated with current responsibilities. They can use or learn patient software systems such as VISTA, Outlook, Word, Excel, as well as other computer programs used by MSAs. - The knowledge of basic medical terminology. - The ability to make appointments in a clinical setting. - The ability to work independently, set priorities and coordinate work. - The ability to communicate effectively and professionally with people of all educational backgrounds. - Responsible for scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines. - Ensure encounter forms are complete, research to monitor if appointment should be cancelled or no showed, have basic knowledge on helping provider close open encounters. - The knowledge to set up, organize, and maintain records systems. - Preregistration process- change demographics, ICB scanners for insurance. - Enters appropriate documentation in patient records correctly. - Process basic, non-complex medical orders with minimal guidance. - Fax documents as asked and appropriate. - Mail letters when needed. - Provide Veterans, visitors, and fellow staff members guidance with directions to various places within the St. Cloud VAHCS, both physical locations as well as telephone. - HIPAA rules will be followed, and data will be shared with others on an as needed basis. - Has the ability to answer phones and transfer as appropriate. - Understands how to handle a suicide call. Work Schedule: Monday-Friday 7:30am-4pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS REQUISES : Basic Requirements: Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Experience-No Experience required Education-High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Certification. None required. Grandfathering Provision. All MSAs employed in VHA in this occupation on the ef

Salaire : $40,274 – $65,755/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? Since 1924, the St. Cloud VA Health Care System (VAHCS) has delivered excellence in health care and compassionate service to central Minnesota Veterans in an inviting and welcoming environment close to home. We serve over 38,000 Veterans per year at the medical center in St. Cloud, and at three Community Based Outpatient Clinics located in Alexandria, Brainerd, and Montevideo. http://www.stcloud.va.gov/