Advanced Medical Support Assistant

The Advanced Medical Support Assistant (AMSA) is under the direct supervision of the Assistant Chief, VA Care in the Community (VACC) and is responsible for administratively supporting the VACC Program. The AMSA will perform work in conformance with all directives, guidelines, local policies and procedures. They will provide technical information and assistance concerning entitlement to medical benefits, as well as information related to policies and procedures of the various service programs. PRINCIPALES MISSIONS : VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELoTotal Rewards of a Allied Health Professional The Advanced MSA, provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model in Community Care. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommend changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinate with the patient care team to review clinic utilization and availability in the community and ensure that CITC clinic schedules are closely monitored to effectively support the needs of patients and adjust as necessary. Major duties include (but not limited to): Follows both oral and written instructions and/or directives as given by the management. Requests updated Veteran information by telephone and written correspondence as needed. Assist in training new employees. Conduct reviews and reports as assigned in relation to Community Care activities. Provide technical information and assistance concerning entitlement to CITC medical benefits, as well as information related to policies and procedures. Maintain all tracking logs as required. Input data in individual tracking logs, VA systems and third-party payor systems accurately. Collaborates with the external and internal vendor's and employees to facilitate prompt Veteran care. Schedules appointment information into the scheduling system. Follow procedures to obtain medical records and documentation as outlines per VA policy. Clear copier of faxed medical records/documents daily. Verify services performed, matches the services authorized, and scan the records through computerized medical systems. Scan a minimum number of medical records weekly. Maintains appropriate spreadsheets and reports for tracking and productivity purposes to meet performance measures. Annotate in medical data systems to show proper follow-up on consults that can't meet all directives, guidelines, local policies and procedures. Utilize correct correspondence, including various forms, letters, and reports. Review accuracy of all authorizations, consult information, and scanned medical records. Demonstrate thorough knowledge and proficiency in the use of assigned computer programs. Coordinate with medical providers on behalf of Veterans and obtains medical data. Coordinate with clinical staff for approval/disapproval of non-VA outpatient medical care. Respond to email and phone messages on a direct line and a customer service line. Participate in team huddles and team meetings designed to help manage consults. Independently follow up on team huddles by sharing information and collaborating with the team to ensure Veterans receive timely care. Work Schedule: Monday through Friday, 7:30 am - 4:00 pm Recruitment Incentive (Sign-on Bonus): MAY BE authorized to highly qualified candidates Permanent Change of Station (Relocation Assistance): Not authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique

Salaire : $45,863 – $59,621/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? Welcome to the Heartland of America and the VA Nebraska-Western Iowa Health Care System. Omaha's cost of living is 9% lower than the US average and the Nebraska unemployment rate is 3%, below the US average of 4.1%. A 2025 Coworking Cafe study ranked Omaha #3 among the best U.S. cities for work-life balance, highlighting its affordability, strong job market, and community-focused lifestyle. Forbes listed Omaha as the #1 city to move to in 2024, due to its "solid combination of affordability, economic opportunity, enjoyable climate, employment opportunities and safety." Omaha offers small town prices with big city amenities. The Omaha metro area is home to