Management and Program Assistant

This position serves as the senior administrative and program support professional for Pain and Physical Medicine & Rehabilitation (PM&R) Service, supporting the Administrative Officer (AO) and Chief of Pain Service. PRINCIPALES MISSIONS : Designs and maintains data collection protocols, dashboards, and tracking systems across VistA, CPRS, DSS, Power Bl, and VSSC for Pain and PM&R programs. Analyzes workload, productivity, consult completion, wait time, and access metrics; identifies trends, variances, and emerging issues, and develops written analysis with recommended courses of action for AO/Chief decision. Prepares and maintains program dashboards, Balanced Scorecards, and physician proficiency reports; independently determines appropriate metrics and presentation formats for leadership use, subject to AO approval of substantive changes. Compiles and interprets data to support product line business plans, staffing decisions, and budget planning discussions, presenting findings and options directly to leadership. Works directly with Information Technology Service to scope, request, and implement tools and system enhancements that improve Service data and workflow, functioning as the Service's primary technical liaison for administrative systems. Manages the credentialing coordination process for new and renewing staff across the Service's disciplines. Provides technical training on CPRS and VISTA to new staff, residents, interns, students, and clerical personnel; identifies and closes training gaps independently. Tracks and analyzes FTE utilization, space assignments, and equipment inventory; independently develops recommendations on equipment replacement and resource allocation for AO/Chief consideration during business planning. Assists in monitoring Service equipment and supply inventory levels, coordinating with Logistics/SPD on replenishment, stock rotation, and turn-in of excess items, and flagging discrepancies for AO or Fiscal Service resolution. Maintains organizational and workflow charts, functional statements, and staffing records; independently verifies position description and functional statement accuracy (title, grade, codes) and resolves discrepancies directly with Human Resources and Fiscal Service. Organizes and manages documentation for program audits and accreditation surveys, independently coordinating across Service disciplines to ensure completeness. Monitors Service compliance with VANHA policy and directives; reviews incoming directives and determines their applicability to Pain/PM&R Service, flagging conflicts, overlaps, or gaps for AO/Chief awareness. Maintains the Service's policy and procedure library, independently ensuring version currency and accessibility. Provides backup coverage and mentorship to less experienced administrative staff, including GS-07 entry-level incumbents in this career ladder. Performs other administrative and program support duties as assigned, consistent with the grade and series of the position. Work Schedule: Monday-Friday; 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Management and Program Assistant/PD740-014300 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS REQUISES : To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/15/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year

Salaire : $50,460 – $65,599/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The VA Texas Valley Coastal Bend Health Care System (VATVCBHCS) is comprised of the Corpus Christi Outpatient Clinic, Corpus Christi Specialty Clinic, Harlingen Outpatient Clinic, Health Care Center at Harlingen, Laredo Outpatient Clinic, and McAllen Outpatient Clinic. The VATVCBHCS is an ambulatory health care system providing health care in medicine, surgery, psychiatry, and rehabilitation medicine. The VATVCBHCS also operates a 100-patient Home Based Primary Care program and a 200-patient Care Coordination Home Tele-Health Program. Through the utilization of inpatient/emergency department contracts, approximately 2600 inpatient admission and 5800 ER vis