OFFICE AUTOMATION ASSISTANT

This position is located within Fleet and Family Readiness Program, Mid-Atlantic Fleet and Family Support Program. The Military and Family Support Program (FFSP) is the Navy's primary agency for the delivery of human services intended to enhance the stability and self-sufficiency of individuals and families, resulting in increased operational readiness. Diverse methods for delivering services include providing information, educational instruction or training and professional counseling. PRINCIPALES MISSIONS : The main purpose of this position is to provide support and assistance to the administrative and managerial functions within the Military and Family Support Center. Reception and Information and Referral (I&R) Services 50% Serves as MFSC Customer Service Desk Representative. Greets visitors, receives telephone calls and ascertains the nature of the visit or calls in a professional, respectful manner. Refers telephone calls and visitors to appropriate staff or office based upon knowledge of the organization and its programs and operations. Answers substantive requests for information, which can be provided based on information from records and files or personal knowledge of services available. Locates and selects appropriate references and procedures for application to specific questions. When unable to locate information or cannot answer questions, refers caller/visitor to a staff member. Provides follow-up on requests for information. Greets walk-in clients and provides assistance with completing necessary paperwork prior to meeting with counselors and other MFSC staff. Schedules and confirms appointments as needed and registers personnel for MFSC classes, confirms class roster and provides final roster to class facilitator. Maintains database with walk-ins, call-in client statistics and provides data for monthly, quarterly, etc., reports. Maintains an updated and detailed information database of programs, services and activities available on installation and in the local community (including both State and federal) which support and enrich the quality of life for individuals and families. Responds to inquiries by clarifying needs through appropriate questions and comments designed to develop necessary facts and by developing responses/solutions based on employee's knowledge and experience in problem solving. Determines appropriate organization and program resources to assist clients when additional assistance is required. Employee contacts offices/agencies to discuss inquiries and to obtain pertinent information from reference materials. Locates appropriate experts in other offices/agencies to whom inquirers may be referred for supplemental assistance when all personal resources have been exhausted. Responds appropriately to inquiries whether by telephone, fax, and e-mail, personal visit, or in writing. Administrative Support 50% Prepares a wide range of recurring and non-recurring correspondence, reports, statistical data, briefs, forms and other documents using a variety of office automation software and equipment. Proofreads and edits materials prepared by self and other MFSC staff to ensure correct spelling, grammar, punctuation, capitalization, and compliance with the Navy Correspondence Manual and Command policy. Establishes and/or monitors suspense dates, updates correspondence log, prepares routing sheets, tracks items through the routing process, and upon signature, makes appropriate distribution. Researches, collects and consolidates information for various reports in accordance with established procedures or as directed by the supervisor. Retrieves data and generates statistical reports for in-house use or as required by higher authority. Assists in organizing, preparing, editing, proofreading and distributing a variety of MFSC marketing materials including but not limited to news articles, flyers, brochures and the monthly class calendar. Picks up, delivers and distributes mail including but not limited to

Salaire : $22 – $25/Per Hour

CNIC offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. CNIC provides competitive salaries, comprehensive benefits, and extensive professional development and training. The mission of the Fleet and Family Readiness (FFR) Programs is to maximize the physical, emotional and social development of the fleet, fighter and family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness, and Housing Programs. We provide direct and support services to all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR), and Navy Getaways throughout the FFR Program worldwide.