Advanced Medical Support Assistant

The VA Northeast Ohio Healthcare System is recruiting for an AMSA at the Lake (Willoughby) Oh VA Clinic. The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary, coordinated care delivery model within a Primary or Specialty Care team. Performs duties related to scheduling and will interface with PC/Vista applications and Federal Electronic Health Record. Considered chief sources of patient care and patient flow information PRINCIPALES MISSIONS : VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary, coordinated care delivery model within a Primary or Specialty Care team. Duties: Schedules patient appointments Coordinates with the patient care team to review the clinic utilization by using various reports; Maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies; Communicates with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of appointments; Manages a tracking system for follow up care such as Return to Clinic Orders, Recall, consults, tests, etc; Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); Participates and provides input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record; Maintains the confidentiality of information obtained to carry out required duties; Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information; Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Total Rewards of an Allied Health VA Career: Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Total Rewards of a Medical Support Assistant Career: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf Work Schedule: Full-time. Monday-Friday: 8:00AM-4:30PM. Telework: Not available Remote: This is not a remote position. Functional Statement #: 91463-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required QUALIFICATIONS REQUISES : Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience and Education. (1) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are accept May qualify based on being covered by the Gran

Salaire : $47,414 – $61,638/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The VA offers 18 locations of care throughout VA Northeast Ohio Healthcare System. The healthcare system provides and coordinates primary, acute and specialty care for more than 111,500 Veterans across Northeast Ohio. There are 13 outpatient clinics, 2 community resource and referral centers, a psychosocial rehabilitation and recovery center, a chronic dialysis center, an outpatient surgery center. Louis Stokes Cleveland VA Medical Center, the healthcare system's hub, is a national and regional referral center providing a full range of patient care services with state-of-the-art technology, medical education, research, with a general acute emergency room a