LEAD MEDICAL SUPPORT ASSISTANT

The Lead Medical Support Assistant (Lead MSA) provides specialized and expert administrative patient support while working collaboratively in an interprofessional coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. PRINCIPALES MISSIONS : Lead MSAs are considered chief sources of information and play an important role in accomplishing the work of the unit by performing duties below. Scheduling, cancelling, re-scheduling patient's appointments and/or consults; and appointment cancellation information. Verifying and updating demographic and performing basic eligibility. Initiate the process of medication refills. Reviewing health records. Participate in weekly huddles and training. Assist in creating, updating, and presenting theagenda, take meeting minutes, and distribute them to the entire team. Logging into automatic computer-based phone system to answer and direct multi-line phone systems in a courteous manner. Taking complete accurate telephone messages and/or documentation. Enters appropriate, complete, accurate information into electronic record (CPRS/VISTA) and other clinical information systems as appropriate to the area assigned contact into CPRS via view alerts. May be required to perform the following: Timekeeping, ADPAC (Automated Data Processing Applications Coordinator), PIV Sponsors, maintenance of office supplies as designated shopper. Performs typing work from written material using word processing or electronic spreadsheet software and equipment (such as but not limited to Microsoft office applications). Appropriately transferring "triage" patient to Nurse Triage, notifies the appropriate nursing staff members and brings urgent matters to immediate attention of nursing or physician staff. Collaborates effectively with the other staff to ensure seamless care. Responsible for acknowledging, responding and/or completing routed view alerts within 48 business hours. As required, types of routine correspondence, progress reports, memorandums and statistical reports using Vista, MS Word and Excel. Maintains up to date status on mandatory TMS training to include but not limited to: VA Scheduling Requirements. Understanding of beneficiary enrollment and means testing. The incumbent may provide on-the-job training to new employees in accordance with established procedures and practices and may provide feedback to the new employee. Selecting, completing, and routing requests for patient activities and treatment procedures, and scheduling appointments for patients with other medical services. The incumbent must be able to accept feedback (negative and positive) to grow and expand their expertise. Must have minimum of basic knowledge of the following eligibility, TRICARE & ChampVA eligibility, Release of Information process, My HealtheVet, HIMS. The Lead MSA is responsible for daily workload assessments, assigning work assignments; assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interprofessional settings. The Lead MSA assists the department with complex and non-standard procedures, including clinical flow process related to access to care across multiple clinics, specialties and/or community resources. Works collaboratively with services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video. The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow. Facilitate problem-solving within the team and actively participate in team tasks and activities. Report team performance,

Salaire : $55,801 – $72,542/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? Established in 1934, the San Francisco Veterans Affairs Health Care System (SFVAHCS) has a long history of conducting cutting edge research, establishing innovative medical programs, and providing compassionate care to Veterans. SFVAHCS has 104 operating beds and a 120-bed Community Living Center. Primary Care, Specialty Care and Mental Health care is provided at outpatient clinics in: Clearlake, Santa Rosa, Eureka, Ukiah, Oakland and San Bruno. There is a specialized homeless veteran's clinic in downtown San Francisco. More History can be found here: http://www.sanfrancisco.va.gov/about/history.asp