Program Specialist

This position is in the Veterans Benefits Administration, Honolulu Veterans Affairs Regional Office and serves as a Program Specialist responsible for administrative and technical work and provides specialized support and assistance to the Vocational Rehabilitation and Employment (VR&E) Division. PRINCIPALES MISSIONS : Specific duties include, but are not limited to: Resolves complex issues related to Chapter 31 training, such as overpayment questions, termination dates, remaining entitlement, training under other chapters, and accounts receivable.; Answers inquiries to include compensation benefits, home loans, education benefits, and other VA benefits. Serves as backup to case managers in the VR&E by assisting with general issues or resolving minor problems. Provides problem solving assistance to program participant, maintains records which documents actions, and responds to inquiries from program participants, case managers, and contracted Rehabilitation Assistance Specialists. Responds to telephone, emails, and written inquiries from Veterans, Veterans representatives, VR&E staff, school officials, vendors, contractors, and others to resolve routine and complex issues, which include, but are not limited to the following: status of counseling, case status in CWINRS, chapter 31 awards, remaining entitlement, questions about tuition, fees, books, supplies, and subsistence. Processes applications for VR&E services for disabled Veterans by reviewing information found in various electronic systems and databases such as Veterans Benefits Management System (VBMS) and Share, a Microsoft Windows-based application utilized by the Regional Offices (ROs) to access the Beneficiary Inquiry Locator System (SIRLS) Corporate Record; Payment History File (PHF); Corporate Database; Social Security Administration Receives request from Chapter 31 participants requesting a special service. Advises Veteran of appropriate action required to receive requested services. Incumbent approves or denies special services and prepares documents for services such as medical referrals, loan, and tutor requests. Assists claimants in preparing claims for these benefits and services. Explains decisions rendered by the counselors regarding the IWRP, degree plan, subsistence, and supplies; advises claimants of the right of appeal. Determines eligibility for Post 9/11 Basic Allowance for Housing rate or Chapter 31 Subsistence Allowance. Resolves billing disputes with clients and schools, advising clients on program guidelines while in training, and answering questions regarding subsistence allowance payments. Applies knowledge of Microsoft Office products and VR&E and VA electronic systems, databases, and computerized programs to enter, track, research, analyze, and report on VR&E program and administrative data, noting trends, discrepancies, issues, and challenges Prepares or assists with reports using charts, graphs, spreadsheets, tables, power point, etc. to convey information related to assigned work areas and projects. Tracks and reports on Division budget and local program contracts. Alerts supervisor on status of funds and any unusual trends, challenges, or problems. Manages the VR&E electronic mailbox. Information comes in daily that is complex, technical, and time sensitive. It often comes from VA/VBA headquarters, VR&E program office, the District Office, and the Director's Office of the RO. Processes all incoming and outgoing mail in the Centralized Mail Portal. Manages the supervisor's calendar and makes travel arrangements for the supervisor. Assists with, or manages, any special assignments or projects assigned by the supervisor Serves as Timekeeper for Division. Processes all timecards timely in accordance with timekeeping rules and regulations. Tracks and enters all Overtime expenses, tours of duty, and other timecard issues. Submits card for validation. Serves as System Administrator for the automated case management systems, CWINRS. Runs batch p

Salaire : $52,680 – $83,774/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors. By serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans? The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE"). As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.