Program Support Specialist (Training)

This position is located in the Architect of the Capitol, Office of the Chief Executive Officer for Visitor Services, Planning, Evaluation and Operations Division, Administration Branch. The Program Support Specialist (Training) supports the training office by researching interpretive practices, reviewing and updating Visitor Guide training materials, delivering staff training, coordinating training programs and resources, and maintaining training records and administrative processes. PRINCIPALES MISSIONS : The incumbent serves as a Program Support Specialist (Training) who researches and develops instructional materials, coordinates and delivers training programs, engages internal and external stakeholders, and manages program records and resources for the Capitol Visitor Center. Major Duties Research, Writing and Editing Reviews resources and emerging practices in the field of interpretation and conducts benchmarking analyses. Works with Visitor Services leadership to identify performance gaps, organizational goals and training needs. Reviews current Visitor Guide training materials and recommends improvements and interpretive standards. Integrates research from AOC and Capitol Hill partners into training materials to reflect current scholarship concerning the U.S. Capitol and Congress. Writes, edits and prepares training content and drafts for review. Training Program Delivery and Collaboration Works with the Training Specialists to develop and present formal and informal training programs that support the mission of the Capitol Visitor Center. Coordinates training materials and classroom, cart or venue setup and uses varied interpretive techniques for staff audiences. Delivers accessible programming and follows safe work practices. Uses inquiry-based and object-based learning techniques to facilitate staff discussion and engagement. Leads weekly program delivery, coordinates training department activities, confirms resource availability and provides backup program delivery. Collaborates with Training Specialists, the Administrative Officer, Visitor Services staff, the Exhibits and Education Division, other CVC divisions and external partners. Administrative Support Manages training files, records, attendance information and rosters. Develops standard operating procedures that support consistent and continuous office operations. Coordinates training schedules and supports training procurement and resource use. Complies with applicable safety requirements and uses required personal protective equipment when appropriate. Performs other related duties as assigned. *** Please Note: This position is temporary in nature and will not exceed 13 months. This is strictly a temporary assignment where there is no permanent need or permanent funding available for the work involved and that the temporary appointment is limited in duration. The duration of this temporary appointment may be shorter or longer, depending on the duration of the work or project. QUALIFICATIONS REQUISES : You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at OPM qualification standards Specialized Experience: Candidates for the GS-09 grade level must have at least 52 weeks of specialized experience equivalent to at least the GS-07 grade level in the Federal service. Specialized experience for this position includes experience that demonstrates the following: Researching, reviewing or updating training, educational or interpretive materials. Writing and editing instructional, procedural or program content. Coordinating or

Salaire : $70,623 – $91,815/Per Year

The mission of the Architect of the Capitol (AOC) is to serve Congress and the Supreme Court, preserve America's Capitol and inspire memorable experiences. The AOC is responsible for the maintenance, operation, development and preservation of 18.4 million square feet of buildings and more than 570 acres of land throughout Capitol Hill. The AOC provides a welcoming and educational environment for millions of visitors through the U.S. Capitol Visitor Center and the US Botanic Garden. Learn more at www.aoc.gov. The AOC prides itself on its Core Values of Respect, Integrity, Safety, and Empowerment (RISE).