Program Support Assistant - Mental Health Outpatient Clinics

This position is assigned to the Mental Health Outpatient Clinics Program. The incumbent acts as Program Support Assistant under the supervision of the Mental Health Operations Manager, providing administrative, programmatic, and management support and leadership. As the Mental Health Outpatient Clinics program is rapidly expanding, the incumbent will provide administrative and management support to outpatient clinic team members as well PRINCIPALES MISSIONS : The Program Support Assistant is responsible for administrative and program assistance in the areas of day to day operations and program planning/evaluation for the Mental Health Outpatient Clinics Program. Must have general knowledge of the mission and functions of the program and understand how it relates to the overall medical center's mission. This includes creating reports and/or spreadsheets related to mental health metrics, including but not limited to utilization of measurement-based care and SAIL metrics. Maintains administrative files pertaining to the program. This individual must possess clinical and administrative expertise, as they will act as a liaison between Mental Health Outpatient and Mental Health Service. As such, this individual will assist with ensuring policies and other program-related documents (e.g., memoranda of understanding, standard operating procedures, service agreements) are maintained and updated on a routine basis. The PSA will run daily reports identifying outstanding alerts and actions required needing resolution. Responsible for assisting with coordination of training, requiring collaboration with all other VA facilities in VISN 16. Through database management, s/he ensures all staff maintain the certifications needed on an annual basis to practice in the outpatient environment. The PSA assists with this task through the creation of spreadsheets and other tools to facilitate seamless training and competency maintenance. The PSA provides advisory and technical assistance in screening, processing, and coordinating services to Veterans, beneficiaries, family members, and outside interested parties presenting themselves at the reception area of Mental Health Outpatient Clinic Program. Coordinates patient scheduling activities to ensure a smooth flow of the daily services. This includes ensuring providers' schedules maintain open access availability throughout the day, coupled with scheduled appointments, as well as resolving problems that arise from late appointments, emergencies, or walk-ins that could delay scheduled patients being seen in a timely manner. Also, the incumbent is responsible for gathering information from the Veteran and coordinating with outpatient providers to integrate the information gathered into the medical record. The PSA receives incoming telephone calls, determines identity of caller, nature of call and appropriate distribution of the call; answers inquiries from other employees/or the general public seeking information relative to medical and administrative matters and screens representatives from various companies. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday through Friday; 8:00AM-4:30PM, Subject to change by supervisor to meet facility needs. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant - Mental Health Outpatient Clinics/PD076050 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS REQUISES : To qualify for this position, applicants must meet all requirements by the closing date

Salaire : $45,409 – $59,031/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? Shreveport offers you the 'lagniappe', which means a little something extra! Shreveport-Bossier City is situated on the Red River in northwest Louisiana. Commonly known as the 'Ark-La-Tex', the point where Arkansas, Louisiana and Texas meet. The Shreveport-Bossier City area is home to Barksdale Air Force Base, as well as numerous colleges and universities, theaters, lakes, golf courses, beautiful housing areas, churches, and great schools. With a population of nearly 400,000 in the city's metropolitan region, the area promises much to do while maintaining a reasonable cost of living and an excellent, temperate climate. You'll enjoy a unique combination of