LEAD MEDICAL SUPPORT ASSISTANT

The position is in Community Care Service. The primary duties of the Lead Medical Support Assistant (MSA) are to ensure the work assignments of the other employees of the team are carried out and to perform a variety of support functions in connection with scheduling the patient for care in the community. The Lead MSA works closely with all staff members performing the administrative details that are essential to the orderly and efficient accomplishment of Mission Act goals. PRINCIPALES MISSIONS : Duties include but are not limited to: Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts. Perform analysis to ensure proper distribution of workload. Estimate and report on expected time of completion of work and maintain records of work accomplishments and time expended and prepare reports as requested. Perform all assigned timekeeping and backup timekeeping duties and regularly run exception reports according to established guidelines and procedures. Check on work-in-progress or spot check work not requiring review and review completed work to see that supervisor's instructions on work sequences, procedures, methods, and deadlines have been met. Amend or reject work not meeting established standards. The Lead MSA performs a full range of duties. The Lead MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monito preparing for clinic visits; ensuring encounter completion to obtain appropriate workload credit, verifying and updating demographics and performing basic eligibility. The Lead MSA reviews patients' records and physicians' orders on a variety of records; and selects, completes, and routes requests for patient activities and treatment procedures. The Lead MSA counsels patients, their families, and agency employees on entitlement of benefits. The Lead MSA is accountable for adherence to all organizational and departmental policies and directives. The Lead MSA uses computers to perform a wide variety of record keeping, correspondence, and tracking operations to include inputting, deleting, retrieving, manipulating, and correcting information in databases or automated records. The Lead MSA operates a computer keyboard and printer to perform office automation duties, using a variety of software packages. The MSA creates, copies, edits, stores, retrieves, and prints a variety of narrative and tabular material. The MSA is able to prepare documents using the proper format, create form letters, and perform grammar checks. The Lead MSA receives and relays incoming and outgoing telephone, intercom, and electronic messages; receives and directs patients; answers routines inquiries providing information about the office, its functions, and standard operating procedures; and makes appropriate referral of questions concerning patients' conditions. Keeps time and attendance records, orders, and keepings records of supplies, assists with tracking budgetary items, and receives and distributes mail to the medical staff and patients. Schedules appointments and/or coordinates staff meetings, reminds supervisor/staff members of the subject matter

Salaire : $64,771 – $84,204/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The VA is in Salt Lake City (SLC) in the foothills of the Wasatch Mountains and overlooks the largest inland lake in the country. SLC is close to four National Parks creating limitless year-around outdoor recreation. Called Silicon Slopes, the city has a buzzing technology scene, performing arts scene, and a diverse culture. SLC offers the perfect mix of social activity, modern businesses and family life making it an ideal location to start a career, raise a family, or ease into retirement. The VA offers a teaching hospital, with state-of-the-art technology, education and research; making this hospital an ideal career choice for many clinical and administr