Description du poste
This full performance level position provides comprehensive performance administrative and clerical support to departmental operations, patients, and healthcare staff. This position is located within the Indian Health Service, Chinle Service Unit, Outpatient and Inpatient Nursing Units, Division of Nursing Services. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
PRINCIPALES MISSIONS :
Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Greet and assist patients, families, and visitors; provide information regarding hospital services, appointments, and procedures; direct patients to the appropriate clinics, nursing units, or departments; and respond to general inquiries in a courteous and professional manner. Register patients, verify and update demographic information, schedule, reschedule, and cancel outpatient appointments, and coordinate patient admissions, transfers, and discharges in collaboration with the nursing staff and concerned departments. Prepare, organize, update, file, scan, and maintain patient charts and medical records; ensure accurate encoding of information in the electronic medical records system; maintain inpatient census, appointment logs, and other nursing unit documentation; and safeguard confidential patient information. Answer and direct telephone calls, receive and relay messages, coordinate communication between nurses, physicians, patients, and other hospital departments, and promptly refer patient concerns or urgent requests to the appropriate nursing personnel. Provide general secretarial and clerical assistance to the outpatient clinics and inpatient nursing units, including preparation of reports, correspondence, forms, census records, photocopying, filing, and other administrative documents required for daily operations. Facilitate patient referrals, laboratory and diagnostic appointments, patient transport, and other hospital services; assist in processing admission and discharge documentation; and monitor patient flow to promote timely and efficient delivery of healthcare services. Maintain an organized and orderly nursing station and work area, monitor and replenish office supplies and forms, observe hospital policies and procedures, uphold patient confidentiality and data privacy, comply with applicable infection prevention and control guidelines, and perform other related duties as assigned by the immediate supervisor.
QUALIFICATIONS REQUISES :
To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-3: 6 months of general experience and/or 1 year above high school. GS-04: Your resume must demonstrate at least one (1) year of general experience. General experience is progressively responsible clerical, office, or other work that indicates your ability to perform the work of this position at the GS-04 level. OR Two (2) years of education above the high school level. This education must have been obtained in an accredited business, secretarial, or technical school, junior college, college, or university. OR A combination of education and experience that, when combined, fully meet the minimum qualifications for the GS-04. GS-05: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grad