Description du poste
Prosthetic Clerk is located in the Department of Veterans Health Administration (VHA),Carl Vinson VA Medical Center, Prosthetics and Sensory Aids Service, Dublin, GA.
PRINCIPALES MISSIONS :
The Incumbent provides customer service by assisting purchasing agents in processing prosthetic requests and prescriptions for items, services, and durable medical equipment from physicians, therapists, medical center personnel, patients or their representatives. The incumbent interviews veterans reporting to the service and receives phone calls from beneficiaries. In the event of an unfavorable decision, the incumbent advises the veteran of his appellate rights. Advises the patient, family member or other representative on equipment safety and maintenance to include the appropriate use of the Prosthetic Service Card (PSC) for obtaining repairs. The incumbent operates the PSAS software package to maintain a detailed and accurate accounting of all actions taken for veterans and documents showing their records of items or services provided. This includes fiscal transactions, prosthetic appliances/services, equipment repairs or recalls and all specialized benefits, i.e., clothing allowance, PSC, and auto adaptive equipment. Assists in the collection of data and preparation of reports generated by the prosthetic software package. In the performance of official duties, the incumbent has regular access to printed and electronic files containing sensitive information which must be protected. The Incumbent is responsible for protecting patient information from unauthorized release or from loss, alteration, and/or unauthorized deletion, maintaining strict confidence of any personnel issues or items identified as confidential by supervisor. Receives and distributes incoming Prosthetics U.S. Mail and Interoffice mail ensuring that all mail received is routed to designated personnel in a timely manner. (Within 2 hours of delivery by mail room.) Redirects missrouted mail; mail for Prosthetics and Sensory Aids services that should be forwarded to other services. Coordinates with mailroom personnel to resolve problems with prosthetic's mail Performs other related duties as assigned. Work Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m. Position Description/PD#: Prosthetic Clerk/PD01437A Telework: Not available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not required
QUALIFICATIONS REQUISES :
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/19/2026. You may qualify based on your experience and/or education as described below: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. For a GS-05 position, you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Specialized Experience: One year of specialized experience, equivalent to at least the GS-04 grade level in the Federal service, that equipped me with the knowledge, skills, and abilities (KSA's) needed to successfully perform the duties of this position and that is typically in or related to the position being filled. Specialized experience includes: 1. Inventory all medical equipment in the Storage areas. 2. Handles conflict and problems in dealing with the customer constructively and appropriately 3. Pick up, deliver, repair, inventory and return prosthetics medical equipment, (i.e. manual wheelchairs, walkers and accessories). OR, ????? Education: Applicants may s