Contact Representative

About the Position: Serves as a Contact Representative managing patient referrals and tracking processes in a military medical referral center. This is a Direct Hire Solicitation PRINCIPALES MISSIONS : Processes and tracks specialty medical referrals to ensure timely and accurate clinical documentation retrieval. Reviews incoming clear legible reports for completeness and uploads documents into electronic health records. Closes active medical referrals in electronic systems in accordance with established healthcare business rules. Identifies clinic access issues and provides referral tracking data to support leadership briefings. Compiles and analyzes statistical data on medical referral processing trends and system backlogs. Advises healthcare facility staff on established referral tracking procedures and potential system improvements. Counsels staff and beneficiaries on referral status, medical record requests, and program complaints. QUALIFICATIONS REQUISES : Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes assisting with processing medical referrals, reviewing clinical documentation for accuracy, and utilizing electronic medical record systems to track healthcare data. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Healthcare Administration, Public Health, or Healthcare Information Management. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages.

Salaire : $43,106 – $56,039/Per Year | Avantages : https://www.usajobs.gov/Help/working-in-government/

As an integrated health care system, the Defense Health Agency delivers healthcare services across the Department of Defense and enables combat support to the Joint Force as a strategic partner. Through a robust healthcare delivery system, and a dedicated team of inspired professionals, the Agency ensures the worldwide delivery of medical, dental, and pharmacy programs to more than 9.5 million uniformed service members, retirees, and their families, by improving health and building readiness Anytime, Anywhere-Always. Located in the scenic Upper Palatinate (Oberpfalz) region of Bavaria, the Vilseck Army Health Clinic is situated on Rose Barracks, a key installation within United States Army Garrison (USAG) Bavaria. Just 45 miles east of Nuremberg and roughly two hours north of Munich, Vilseck offers the charm of traditional Bavarian country living combined with robust U.S. military community support.