Administrative Support Assistant

The Administrative Support Assistant is located within the Veterans Health Administration (VHA) Medical Center (VAMC) at the Department of Veterans Affairs (VA). The mission of VHA is to honor America's veterans by providing exceptional health care that improves their health and wellbeing. South Texas Veterans Health Care System ( STVHCS) is an integrated system organized to provide comprehensive health care services to eligible veterans in South Texas. PRINCIPALES MISSIONS : Duties include but are not limited to: Coordinating daily operations of clinic services necessary to provide a continuum of care for veterans. Administration of the VA health care benefits and specialty evaluation program for primary care. Establishing and implementing contingency plans for ensuring patient receive continuity of and access to appropriate care during periods of inadequate resources, staff absences, staff turnover, understaffing, and nature-related events including but not limited to maintaining a cadre of qualified staff willing to provide coverage responsibilities on short notice continuous recruitment and hiring or staff; estimating future needs and predicting supply demand and assessing unmet staffing needs and gaps. Served as a contracting officer representative (COR) for all contracts pertaining to the OCP in primary care. Develop and implement controls verifying payments for service received are appropriate. Conduct negotiations make recommendations on contracts and other agreements prior to execution. Reviews and provide input on local issues or regulations policy and report related to primary care operations. Provides expert consultation to group practice manager on access procedures and systems to assure services provided nationally accepted standards that are at least equal to those available in the community and are maximally cost effective. Integrate VHA system performance measures and goal into ambulatory care system processes. Educate staff on performance goals and implement clinic process changes to meet goals such as screening tools, medical record template changes, change in clinic schedules, etc. Ensures record management guidelines are adhered to in the clinic setting. Coordinate efforts to ensure patient concerns are received, evaluated, and addressed in a timely and efficient manner by the appropriate subject matter expert. Analyze clinic patient feedback for access and quality measure. Establish benchmark and a process for taking corrective actions on decreasing/low scores in Veteran/Staff experience data. Establishes communication plan with the clinic teams relating to the plan of action in accordance with the Veterans experience data. Assist that GPM in integrating data and analytics and measures with continuous process improvement utilizing LEAN, SIX Sigma and other improvement methodologies to meet and sustain ambulatory care goes and objectives. Utilize evidence access principles to improve workflow. Assist in developing sustainment and continuous improvement plans for clinic teams; and presents continuous improvement plans to leadership, noting resource implications of recommendations. Works with the service line of engineering, logistics, and Contracting Officer to manage clinic building operation. Serves as member or chair on board of survey investigations. Works with service of OIT so oversee and monitor clinic information technology usage and project capability requirements. Develop project proposals and reports, based on finding to brief leadership and make recommendations regarding system-wide operations. Coordinate with the group practice manager to predict and manage surges for purchase care. Assists and support clinical and administrative leads in implementing actions designed to improve operations. Analyze workload and develop action plans that will enable clinical grids to accurately reflect supply. Uses advanced principles and strategies for Access Improvement to identify strategies to improve effec

Salaire : $51,201 – $66,563/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The South Texas Veterans Health Care System (STVHCS) is comprised of two inpatient campuses: the Audie L. Murphy Memorial VA Hospital in San Antonio and the Kerrville VA Hospital in Kerrville, Texas. The STVHCS serves one of the largest primary service areas in the nation, with 35 counties, and is part of the VA Heart of Texas Veterans Integrated Service Network (VISN 17), with offices located in Arlington, Texas. Providing a service to Veterans with a working staff of more than 5900 employees, South Texas provides health care services for 114,000 Veterans. The STVHCS is a facility providing primary, secondary and tertiary health care in medicine, surgery,